I bought a gane twice on my xbox. Need help with refund.

Discus and support I bought a gane twice on my xbox. Need help with refund. in XBoX Games and Apps to solve the problem; I bought fifa 23 ingame and didnt see it showing up in queue and then purchased it again in store. Need help with refund for one.... Discussion in 'XBoX Games and Apps' started by olasunkanmi james, Oct 31, 2022.

  1. I bought a gane twice on my xbox. Need help with refund.


    I bought fifa 23 ingame and didnt see it showing up in queue and then purchased it again in store. Need help with refund for one.

    :)
     
    olasunkanmi james, Oct 31, 2022
    #1
  2. Dérek Augusto Win User

    I bought a gane twice on my xbox. Need help with refund.

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    olasunkanmi, The system does not allow the same purchase in your account, so check the history.

    See if only 1 purchase appears as completed.

    https://account.microsoft.com/billing/orders/

    See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

    Open it, and see what is in the Status. If it is completed, or another word

    If it does, then you don't need to ask for a refund for the other charge that was made to your card, as it means it hasn't been completed and will automatically be reversed to your account within a few days.

    I remain at your disposal if you have any further questions.
  3. Francia J. Win User

    Bought a game twice and I need help!

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    I apologize but just a friendly reminder that for refund concerns there is a dedicated team that handles them which is the refund team. There is no direct contact with them, only by submitting a refund request and by replying to their email (refund request confirmation and refund decision). To help you, I would recommend replying to their email.
  4. Jayhab4real Win User

    Storage management copying on external Hard drives?

    You can use network transfer to copy games between the two consoles, so that you don't gave to download ganes twice:

    https://support.xbox.com/help/hardware-network/console/enable-network-game-transfer-xbox-one
  5. Hdez_ano Win User

    Grand theft auto V

    Ohhh but i dont have the gane on the disc... i bought from the xbox store online
  6. Amber Beech Win User

    Streaming starfield not working

    Oh my..ok. Well dang.

    Am I able to get a refund for the game I bought on my Xbox at least and then I’ll keep the one I bought for my iPad? I ended up purchasing the game twice🙄😮‍💨😂
Thema:

I bought a gane twice on my xbox. Need help with refund.

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