I bought a gane twice on my xbox. Need help with refund.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

olasunkanmi, The system does not allow the same purchase in your account, so check the history.

See if only 1 purchase appears as completed.

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

If it does, then you don't need to ask for a refund for the other charge that was made to your card, as it means it hasn't been completed and will automatically be reversed to your account within a few days.

I remain at your disposal if you have any further questions.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but just a friendly reminder that for refund concerns there is a dedicated team that handles them which is the refund team. There is no direct contact with them, only by submitting a refund request and by replying to their email (refund request confirmation and refund decision). To help you, I would recommend replying to their email.

You can use network transfer to copy games between the two consoles, so that you don't gave to download ganes twice:

https://support.xbox.com/help/hardware-network/console/enable-network-game-transfer-xbox-one

Ohhh but i dont have the gane on the disc... i bought from the xbox store online

Oh my..ok. Well dang.

Am I able to get a refund for the game I bought on my Xbox at least and then I’ll keep the one I bought for my iPad? I ended up purchasing the game twice🙄😮‍💨😂