I bought a gamertag change and it charged me and didn't change my name.

Hi,! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

How long ago sis you chande your GT?

Is the charge appearing here?

https://account.microsoft.com/billing/orders

Yeah I bought the name charge, but it didn’t change and gave me an error. So I retried changing gamertag and it just changed to the one I wanted. So what I’m guessing happened was I bought the name change, it gave me an error but it basically allowed me to keep the name charge and let me change it using that charge I had bought.

No no one changed it for me. I was on my Xbox checking for availability of gamer tags and as I clicked yes the gamertag changed without charge and i was not intending of changing just checking for names since i was bored. I called Xbox support and they
can see on their screen as well that my gamertag has changed but i was not charged for this.

I never changed my gamertag. My gamertag displays my complete name when I play online. I have been trying to change it, but microsoft want 10 bucks for it! Even though it states that you can change it atleast ones for free! This is a security issue for me.
Can someone help me change my gamertag not to display my full name without getting charged for it? Thanks!

I have never used a name change and I have had my Xbox for four years. I wanted to use my free gamertag change and it is charging me ten dollars.