I bought a game key from unauthorized seller and found out it's against the rules

Discus and support I bought a game key from unauthorized seller and found out it's against the rules in XBoX on Windows to solve the problem; Around april last year I bought a game key on Kinguin (redeemed it on my account) and now I found out it's against the xbox rules. I'm a bit worried... Discussion in 'XBoX on Windows' started by GerardPodgórniak, Feb 20, 2025.

  1. I bought a game key from unauthorized seller and found out it's against the rules


    Around april last year I bought a game key on Kinguin (redeemed it on my account) and now I found out it's against the xbox rules. I'm a bit worried about getting banned for it. Should I report it to xbox support in some way?

    :)
     
    GerardPodgórniak, Feb 20, 2025
    #1
  2. GerardPodgórniak Win User

    I bought a game key from unauthorized seller and found out it's against the rules

    Thank you for answering so quickly. Fortunately my case doesn't break any rules. Have a nice day!
  3. Joel M77 Win User

    I bought a game key from unauthorized seller and found out it's against the rules

    Hi GerardPodgórniak, my name is Joel, I'm here to help you with any problems or questions you may have.

    GerardPodgórniak. Only if your account and you are physically in a country that has a sanction that prevents the purchase of new content, or that the game you purchased is not offered by Microsoft in your region or country, your account could end up affected because this goes against the Microsoft Terms of Service https://www.microsoft.com/servicesagreement/upc...

    If your purchase does not fall under these assumptions you will not have any type of problem. On the other hand, there is no way to report this to Microsoft, simply do not redeem the code or key in your account.

    Regards
  4. Smwutches Win User

    What to do when "Incorrect Region" error shows up when trying to redeem a Global Key.

    You would have to contact the seller to see about a refund or exchange. They are not an authorized reseller and are known for not always selling legit codes. Typically if they claim a code is global, it's not. You should only buy from authorized sellers in your region. It's also against the rules to purchase from unauthorized third parties.
  5. SwordofWhedon Win User

    i bought a key for world war z for pc/xbox but i cant see it in the xbox app or in the microsoft store..

    we can assist you with keys purchased from unauthorized third-party sellers.
  6. SwordofWhedon Win User

    Enrolled into BT/EE account without my knowledge

    Purchasing game keys from unauthorized third party sellers is against the rules for a reason, as you've just discovered.

    As has been stated, the problem is that someone sold or had their code stolen, which you then purchased from an unauthorized third party. As stated, these keys are tied to mobile billing.

    As Ms is not the one billing you, they cannot control your subscription. While you will not be billed, the person that sold the code may, since the sub will not be cancelled their end. This may cause you issues in the future


    [​IMG]
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I bought a game key from unauthorized seller and found out it's against the rules

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