I bought a game but the microsoft store says I don’t own it

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

If you have purchased a game on your Xbox using gift cards and the Microsoft store is still showing that the game needs to be purchased again, it could be an issue with the game's license or your Xbox account.

We need to verify if your transaction for the game is successful by signing in at https://account.microsoft.com/billing/orders. If it's successful and is showing as "Completed", it means you have a license for the game.

Kindly try signing out of your account on your device, restarting your device, and then signing back in.

Furthermore it says I don’t own the game in the Microsoft store.

Hello MakennaPluymers, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly validate the transaction for the game first. Please sign in to https://account.microsoft.com/billing/orders and locate your order for Sea Of Thieves. It should be visible as "redeemed" or "completed".

Once you have located the transaction, kindly sign out both on your Microsoft Store App and Xbox App then restart your PC before signing back in. Make sure that you will sign in under the account where the game was redeemed.

I finished downloading it, it still says (Do I own this game) if you have a game disc insert it now. If you bought this online, make sure you’re signed in. If you don’t have rights for playing it, you’ll need to get it at the Microsoft store. (0x803f8001)

What should I do?