I bought a game but the microsoft store says I don’t own it

Discus and support I bought a game but the microsoft store says I don’t own it in XBoX Games and Apps to solve the problem; I bought forza on my Xbox and it charged me the money ( I bought it with gift cards) and the microsoft store says I need to buy it again even though I... Discussion in 'XBoX Games and Apps' started by Pls help me_349, Jan 25, 2023.

  1. I bought a game but the microsoft store says I don’t own it


    I bought forza on my Xbox and it charged me the money ( I bought it with gift cards) and the microsoft store says I need to buy it again even though I already bought it

    :)
     
    Pls help me_349, Jan 25, 2023
    #1
  2. FieldyOfKorn Win User

    XBOX PUTTING ADVERTISEMENTS INTO XBOX LIVE

    Personally, I don`t really mind the ads. They don`t affect my gaming at all, so they don`t really matter to me. Let Microsoft do their thing I say.
  3. John P_14 Win User

    I bought a game but the microsoft store says I don’t own it

    Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

    If you have purchased a game on your Xbox using gift cards and the Microsoft store is still showing that the game needs to be purchased again, it could be an issue with the game's license or your Xbox account.

    We need to verify if your transaction for the game is successful by signing in at https://account.microsoft.com/billing/orders. If it's successful and is showing as "Completed", it means you have a license for the game.

    Kindly try signing out of your account on your device, restarting your device, and then signing back in.
  4. THEOWENKILLER Win User

    Cheaters Ruin Gameplay

    cod games don`t have their own servers,they run on microsofts.
  5. Francia J. Win User

    Bought a game but Microsoft Store says I don't own it

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Kindly validate the transaction for the game first. Please sign in to https://account.microsoft.com/billing/orders and locate your order for Sea Of Thieves. It should be visible as "redeemed" or "completed".

    Once you have located the transaction, kindly sign out both on your Microsoft Store App and Xbox App then restart your PC before signing back in. Make sure that you will sign in under the account where the game was redeemed.
  6. tman2damax11 Win User

    Bought gtaV and no it says I don't own it

    You should start with a
    power cycle of the system
    , then check to see if the problem is fixed. If that doesn't work the next best option is to do a

    factory reset
    , doing this isn't as bad as it sounds as there's an option that factory resets the OS/settings, but leaves your games and apps installed so they don't have to be redownloaded/reinstalled, you basically only have to log in again, and this should
    fix your issue.
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I bought a game but the microsoft store says I don’t own it

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