I bought a game and didn’t receive it

laughingLakes · Aug 8, 2019

ill start by saying your customer support is garbage and i am unable to be connected to a live chart. I purchased dragonball fighterz for 20 dollars on sale during the free weekend. The weekend is over and the game i paid money for cant be played becaus
« i didnt buy the game » however i did buy the game. I tried for 2 hours to contact a live agent but it keeps disconnecting me. Can anyone help?

:)

XBF Ezra G

Hi laughingLakes,

Thanks for your post. Have you checked your
order history for the purchase? Also, if you have any other accounts on your console, you may want to check them for the game. There is a chance that a profile other than yours could have been signed in to at the time of purchase.

Please keep us updated.

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

We need to verify if your transaction for it is successful by signing in at https://account.microsoft.com/billing/orders. If it's successful and is showing as "Completed", kindly try installing it through your Xbox App or by searching it again on the Microsoft/Xbox Store website.

xDevilxGirlx421

Hi,

it can take 24 hours before the tokens are deposited on your account if the tokens arent deposited by then i recommend talking to the minecraft support team

luissolid

You can verify that directly with Playstation Support. The can verify why you dont receive the tokens!

Regards!

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I would like to clarify, are you on Xbox or PC?

Also, if you're on Xbox, we need to make sure that the in-game currency is successfully purchased under the account that you're using, please follow the steps below:

"Go to Profile & system > Settings > Account > Payment & billing > Order History"

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is purchased under the correct account, for cases like this what we initially need to do is quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

"POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. "

I bought a game and didn’t receive it