I bought a brand new series s console on the 2nd of December. Warranty is missing 5 months....

Not helpful, I need my 3 months code it is missing from my Xbox series s starter bundle's box I have checked it 5 times over not to be found. Starter bundle ordered 26th December.

I just bought a brand new Xbox One X, but when I go to the store, Flight Simulator and other Xbox Series X/S games say they are "not playable on this device" and I can't get Flight Simulator to install on my brand new Xbox One X because it says it's "not compatible". Very frustrating.

So you bought an Xbox One X and expected to be able to play an Xbox Series X game on it?

Why would a game made for an Xbox Series X work on an Xbox One X?

If you want to play Xbox Series X/S games I would take your brand new Xbox One X back to the store you bought it and see if they will take it back and you could try and buy an Xbox Series S (Series X consoles are very hard to find, but a Series S can be found fairly easilly)

I bought a brand new one from ebay and it shows as 11 months warranty. So the warranty must start when the original buyer purchased it.

Hi, DevDietrich,

Thank you and you have a happy holiday and New Year as well.

Hi, DevDietrich, I am sorry to hear that you have been waiting for a response from our support team. I will do my best to assist you and help with figuring this warranty discrepancy. I have reached out to one of my colleagues to investigate further and see if they can get an update on your case. Please keep in mind that due to the weekend, there is a possibility that I will get back to you at the earliest Monday or Tuesday. I will try to see if I can get a status update before the weekend since you mentioned you have been waiting a week. If I could ask for some additional information to provide to my team. Where was the console purchased?