I believe we are being billed twice in error for XBox live

Hi MichaelAgro1,

Thanks for reaching out to us in the forums!
For any billing or subscription issues, I would recommend to contact Customer Supportby chat or phone
for further assistance in investigating the charges on the account regarding your subscription.

If you believe that you're being billed twice for the same subscription, you can quickly
view your Xbox purchase history online by signing in to your Microsoft account. If there
are other profiles you have on the console you may additionally check those for a subscription from the same site after logging in with the account credentials.

If you do determine that you have more than one subscription on the same account (or a different one for that matter), you can use the following support articles to help you out:

How to cancel your Xbox subscription

Request an Xbox digital product refund

I hope that this helps you out.

Let us know the results!

Hi, brianblevins1,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You mentioned that you were possibly charged twice for Xbox Live? I am more than happy to help and see if you were charged twice. I will send a private message to you as there is some information, I need That I want to make sure we keep confidential for your safety. Please check your private message and the info that I need to check on our end for this duplicate transaction. Also, could you click on this link to view your Microsoft Store order history, verify your order history, and tell me if you see the duplicate charge? In addition to checking your order history, check your Services & subscriptions , and this link will take you to your subscriptions and look for your Xbox Live membership and when it expired, and the last time your payment instrument was charged.

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hi, MetaheadBB6,

I am happy to hear that your issue has resolve itself. You have a wonderful day and Happy gaming!

My issue has been resolved. Apparently my bank was having maintenance ran on the app. Which in turn caused some accounts to show multiple charges . There is only one charge now . Thanks for reaching out . Appreciate it .