I believe my accounts been hacked and I cannot recover it. I may have made it worse too.

You are welcome, Cal Jordan

Hoping that everything works out for the best. Hugs!.

Hi

Thank you so much for helping me. I tried the account recovery and entered in the card that I paid with for Minecraft a few years back, but it just gave me the new account I made so I think I have just lost it completely now. Thanks so much for the help, but I was unsuccessful. I don't know if maybe phoning Microsoft for help would work

Thank you very much I will have a look into it.

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

Hi Cal

I'm sorry to be experiencing this problem, unfortunately, there's not much you can do. I'm an independent advisor, but a user like you in Microsoft community.

The tip I give you is: Always keep your accounts safe, activate two-step verification, activate passwordless entry, use Microsoft Authenticator, always have 3 to 4 security options in your account, avoid registering your email at any website and always use different passwords.