I believe i have missing points

Hello Joe Deertay x,

Game consumables are not eligible for MyVIP, and do not award payback. Since the overwhelming majority of your purchases have been some form of Game Consumable purchase (Call of Duty Points, Madden or FIFA points) they have not awarded payback. From our
FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Regarding your Game purchases from last month, also from our FAQ:

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated February's MyVIP, so it is too early to see the Credits pending.

If your question is about the Simply Rewarding offer, keep in mind that it takes us up to 96 hours to process new purchases, so if you have only recently made a purchase, it is too early to see those Credits pending. However, consumable purchases should
be applicable to that offer.

The staff does not work weekends. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They will review your account to see if there are any issues. To expedite, you may want to post what exactly you feel could be
missing. Remember not to post any personal information

If you have a question about your account, you can contact Microsoft Rewards Support at
account.microsoft.com/rewards and clicking on "Contact Microsoft Rewards Support" at the bottom of the page (bottom-left).

If you can give some more information that would help. What are you missing?

Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

I'm here to help.

I hope everything is going well and thank you for reaching out.

This support is intended to answer questions about the use and configuration of devices.

I am sorry you are experiencing this issue with FIFA.

If you purchased FIFA Points, please try the steps below.

The first step is to make sure your purchase was processed correctly. Check your transaction history on the platform where you made the purchase. You can also try logging out of the game and logging back in, as this can sometimes help refresh the system and apply the points. If the issue persists, please contact EA Support for assistance. They can help verify your purchase and potentially restore any lost content.

Verify your purchase.

Check your transaction history on the platform where you purchased FIFA Points.

Make sure you redeemed the code on the correct account.

Restart and log in.

Try restarting your console and logging back into the game.

Please note that this is a public forum only. I will respond as soon as possible, and I apologize in advance for any delay in responding. I am simply a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards.