I been robbed!

Unless some sort of rules were broken, you didn't do anything wrong.

For refunds, please go here: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Hello Nelcraft,

Sorry for the issue with the purchases. You can go to the website to fill out the

refund request form. If you are unable to do it on the website you can then
Contact support. Also the refund if eligible will go back to the payment instrument that was used. So if a credit/debit card was used it will go back to that. If you had currency on your account and that was used it will go back on your account. The refund
can only be done one of them two ways. We on the forums are unable to provide refunds.

Hope this helps.

Thanks,

Brad

Hi,

Any purchasing issues need to be taken up directly with Xbox Live support for your region.





http://support.xbox.com/contact-us?isChatCallAvailable=false *

* For the correct number to appear, please be sure you have the website set to the correct country. This can be changed at the bottom of the web page, on the left hand side.

Hey there CR4IG,

It does look like you've been in touch with
Phone Support to look into your issue. They will be best equipped moving forward to help get things sorted out with your account so that you can play your game.

If you have further questions about your case, you'll want to reach back out to them with your inquiries.