I been robbed!

Discus and support I been robbed! in XBoX Games and Apps to solve the problem; I earned 40 keys in Bingo and was actually playing when the member goal of 24444 was reached but I have not received my keys. Did I do something... Discussion in 'XBoX Games and Apps' started by CausticFlower13, Feb 25, 2018.

  1. CausticFlower13
    CausticFlower13 Guest

    I been robbed!


    I earned 40 keys in Bingo and was actually playing when the member goal of 24444 was reached but I have not received my keys. Did I do something wrong?

    :)
     
    CausticFlower13, Feb 25, 2018
    #1
  2. CR4IG 1985
    CR4IG 1985 Guest
    I have also been robbed

    Yes it is definitely there, been on phone support twice and chat once, the 2nd phonecall confirmed I had paid and forwarded the case to be looked into but with the famous "there is no fixed timescale for this" words meaning I will probably be waiting at
    least 1 week to hear back, absolute joke, take all my money and give no game and cant even fix a digital download when they know the issue is there.
     
    CR4IG 1985, Feb 25, 2018
    #2
  3. MisterFizzle
    MisterFizzle Guest
    I have also been robbed

    Hey there CR4IG,

    It does look like you've been in touch with
    Phone Support     to look into your issue. They will be best equipped moving forward to help get things sorted out with your account so that you can play your game.

    If you have further questions about your case, you'll want to reach back out to them with your inquiries.
     
    MisterFizzle, Feb 25, 2018
    #3
  4. Geth
    Geth Guest

    I been robbed!

    Unless some sort of rules were broken, you didn't do anything wrong.
     
    Geth, Feb 25, 2018
    #4
  5. Geth Win User

    I been robbed!

    Unless some sort of rules were broken, you didn't do anything wrong.
  6. Atherza Win User

    I've been robbed

    For refunds, please go here: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
  7. XBF Brad A Win User

    I've been robbed

    Hello Nelcraft,

    Sorry for the issue with the purchases. You can go to the website to fill out the

    refund request form    . If you are unable to do it on the website you can then
    Contact support    . Also the refund if eligible will go back to the payment instrument that was used. So if a credit/debit card was used it will go back to that. If you had currency on your account and that was used it will go back on your account. The refund
    can only be done one of them two ways. We on the forums are unable to provide refunds.

    Hope this helps.

    Thanks,

    Brad
  8. Obsessive Power Win User

    i've been robbed

    Hi,

    Any purchasing issues need to be taken up directly with Xbox Live support for your region.





    http://support.xbox.com/contact-us?isChatCallAvailable=false *

    * For the correct number to appear, please be sure you have the website set to the correct country. This can be changed at the bottom of the web page, on the left hand side.
  9. MisterFizzle Win User

    I have also been robbed

    Hey there CR4IG,

    It does look like you've been in touch with
    Phone Support     to look into your issue. They will be best equipped moving forward to help get things sorted out with your account so that you can play your game.

    If you have further questions about your case, you'll want to reach back out to them with your inquiries.
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I been robbed!

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