I been locked out my own account with security keeping me out

Discus and support I been locked out my own account with security keeping me out in XBoX Accessibility to solve the problem; Hi, I recently been locked out of my account after my Xbox forced reset, causing me to be logged out my account. I originally forgot my password and... Discussion in 'XBoX Accessibility' started by jayden hernandez2, May 27, 2023.

  1. I been locked out my own account with security keeping me out


    Hi,

    I recently been locked out of my account after my Xbox forced reset, causing me to be logged out my account. I originally forgot my password and tried my old ones a few times. Then once I remembered it it was too late and It was blocked. The phone # on my account is old and couldn’t get the security code. I’ve tried the account recovery forms and even calling customer support, which couldn’t even help my situation. I attempted everything still nothing works. I invested a lot of time and money on this account to just forget about it. I can proof purchases of the account on my card. I even still remember that he current password. I only ask if someone can help me either with my situation or to unblock my account, because it is very frustrating

    Please and thank you for your time.

    :)
     
    jayden hernandez2, May 27, 2023
    #1
  2. DeniqL Win User

    I been locked out my own account with security keeping me out

    Hi,Jayden! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

    Microsoft can block accounts for various reasons such as suspicious activity, sending unsolicited emails, or for violating the Microsoft Services Agreement by hosting photos, video or other content in violation of the Code of Conduct.

    In your case, the multiple attempts were seen as suspicious so the system automatically disabled it.

    You should fill this form to have Microsoft review the reason your account was disabled and determine whether it may be reinstated

    https://www.microsoft.com/en-us/concern/Account...
  3. DIPDIP0TAT0CH1P Win User

    Locked Out of My Own Account

    If you contact your bank they will be able to tell you this information.

    Due to security issues these questions are set up so people cannot access the account without proper authenticity.

    I understand this can be frustrating, but your Bank will be able to provide this information to you quite easily.

    If you found this post helpful, please remember to upvote.
  4. x iVox x Win User

    Security check locked me out

    Are you getting any error codes along with the message?

    Like Error: 8015****

    Try signing in, each error code has a specific thing It will want us to do.

    On top of that, the recent security update that rolled out requires all profiles to have Two methods of authentication.

    Meaning you will need at least 1 alternate email, and 1 alternate phone number.

    Try heading over to
    Account.Live.com
    Click on I can't access my account.

    Reset your password using existing proofs, if you are unable to reset the password use the I can't use any of these options link.

    When you are able to get the password reset, log in and it will prompt you to update security on your account.

    Add another phone number, email, security question.

    If you are unable to reset the password using the "I can't use any of these options" Link.

    KEEP THE EMAIL, grab your console ID from the xbox with the most use.

    You can find it by going to System settings > Console settings > System info.

    Write down the console ID, and the account recovery request number from the email, and give Xbox Support a call!

    If you have any further questions feel free to ask!
  5. UrticantCorn44 Win User

    Security check locked me out

    i am having the same problem and i changed my password and it didnt work so i am wondering if you can tranfer account to somethim else will it still do it
  6. Frathos Win User

    Security lock out

    You manage your account settings on the Microsoft account site:

    https://account.microsoft.com/account

    Select Account - Security in the menu below the Search icon and then select Update your security info. Add the new number and verify it first before removing the old number.
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I been locked out my own account with security keeping me out

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