I asked for a refund and it was confirmed, however the money did not arrive in my account

It can take up to 7 business days for the money to be refunded. Depends on your bank as well.

Hi and thanks for reaching out. I hope you’re doing well. My name is John P an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Good to hear your refund request was confirmed. Just a friendly reminder, it will take 3-5 business days for the funds to reflect in your bank account but it really depends on your bank's policy so kindly check your bank account from time to time.

Microsoft TOOK £79.99 from my credit card for 365 I canceled 3 days later but no refund.

MICROSOFT IS THE SAME AS SCAMMERS BUT WORSE.

Microsoft Store said they could not help me. They claim they refunded the money to my "credit card". PayPal says Microsoft never did refund the money. PayPal also said there was a mix up with the BillMeLater and my bank account. So I was told that PayPal
took the money from the wrong account (after I chose another account at PayPal payment point), and Microsoft refunded the money to the wrong person's credit card. Microsoft apparently made a mistake in refunding the money, as they refunded the wrong amount
and sent it to someone else's credit card. I disputed the monies taken with PayPal and my bank. Hopefully that will solve the issue.

DevGod.... I did ask the Microsoft Store for a conformation number, 13 times. I also spoke with a Supervisor 5 times. Was told that they could not issue a refund, as they had already done so to my "credit card". When I told them I used PayPal, they told
me they had refunded the money to a credit card and not PayPal. Finally they told me they could not override the system to give me my refund, as the system was showing I was already refunded. I was calm the entire time, and did ask for a confirmation of the
transaction (first time and everytime I called).

Yep, there were some messages from Singer, but they apparently got removed for trolling.

For those, like Karch, that have been helpful, I thank you.

This 2nd support member I talked to already documented that I want a refund so I don't get the why did you wait 10 days to ask for a refund game if/when my Windows 10 code doesn't arrive.