I am very unhappy with Microsoft.

J.Otten · Oct 1, 2020

I recently purchased a game from the Microsoft Store. I had been looking into getting the game for a while now and was enthusiastic about making the purchase. Don't get me wrong, half of this is my fault for having poor judgment with what
I was getting. I thought I was getting a different version of the game when I bought it, played it for maybe 10-15 minutes, and realized I had bought the wrong version of the game!

Naturally, I went onto the Microsoft support and requested a refund. I have only used it for 30 minutes at max. I received an email today that I will not be receiving a refund for my purchase. I went to appeal
it and they declined. I am extremely unhappy with the Microsoft team. I am sure they can see that I have used it for LESS than an HOUR and still won't issue me a refund. I have used plenty of other companies that I have bought games from digitally and any
time I have requested a refund they have given it to me. I do not understand why I am not getting a refund for this. I do not want to waste my money on something I won't even use!

I would like some answers as to why I am not receiving my refund. I will not be making another purchase from the Microsoft Store.

:)

XBF Brad A

Hello J.Otten,

Thanks for reaching out to the forums. We see you have questions on a refund denial. Unfortunately, no one here on the forums can answer as to why it was denied directly. There are many different factors when looking at refunds. The biggest one is if you
have had any refunds in the past. As there is nothing we can do here on the forums, I will be locking this thread.

Thanks,

Brad

Mister Mascot

Hey there SorryImSoAce,

Sorry to hear the update happened while you we're playing the game. Forced updates tend to happen when the console or game hasn't been updated before it's required to do so. To clarify, ARK is in a Game Preview state and is prone to updates on a regular
basis. It's also common for you to see updates often if you are in the Xbox One Preview program.

One way to alleviate updates so that they're more seamless is to have the console in an Instant On mode and allow for Auto Updates. This page will show you the different Power Modes and how to turn those features on.

Power Modes on Xbox One

You can also manually check for updates by going to Settings > System > Console info & updates. If an update is available for the console, you'll see the option to update there. You'll also want to reach out to the ARK support team for more support since
the game is in a preview state. They'll have the best information on any updates for the game as well.

Hope that helps, please feel free to create another thread if you have any other support related issues!

googy007

Hi,

And also I am very unhappy with this situation. We are being forced to "link" our Skype accounts with our msn/microsoft email accounts. Forced, then this happens!!!!!!!!!!!!!!!!!!!

HITMANxFOXTROT

I am having the same issue and am very unhappy about it. Anyone figures out a solution please post !

WalterSalvatore

I think Microsoft would be very unhappy to hear you calling bing.com a "known scam site".

I am very unhappy with Microsoft.