i am unable to play certain games

Hi Joeparke, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

If I may ask, are you on Xbox or PC? Are you trying to launch a game when the error appears or you're on the process of installing a game?

Also, I would appreciate it if you can provide me with the exact message that you're getting so I can check that for you.

Alright. Kindly validate if your birthdate is set up correctly via https://account.microsoft.com/profile. Once confirmed, repair the Xbox App then restart your PC.

Settings > Apps & Features > Apps > Search for Xbox > Advanced Options > Repair > Restart PC.

After that check if you will be able to play your games now.

i have clicked ask by email but it just says it doesn't work

i am on pc, i have installed the game and two images:

Thank you so much for the detailed information. If there is no organizer account on your family settings (https://account.microsoft.com/family) and you're an adult, kindly sign out your account on the Xbox App and then sign back in.

After that, try to play your game again.