I am unable to deposit any rewards

Discus and support I am unable to deposit any rewards in XBoX Rewards & Social to solve the problem; For some reason I am unable to deposit any of my reward credits and it says that I need to update my banking info although it is already updated. My... Discussion in 'XBoX Rewards & Social' started by EPICzxDYNASTY, Dec 7, 2016.

  1. EPICzxDYNASTY
    EPICzxDYNASTY Guest

    I am unable to deposit any rewards


    For some reason I am unable to deposit any of my reward credits and it says that I need to update my banking info although it is already updated. My gamertag is . How do I fix this?

    :)
     
    EPICzxDYNASTY, Dec 7, 2016
    #1
  2. mav3tan
    mav3tan Guest
    Email about Rewards deposit error

    Hi there,

    I got this email a few days ago regarding Rewards deposit error.

    Please advise how could this be resolved?

    Thanks

    "We were unable to make your final Rewards deposit. Any pending Rewards Credits and unredeemed MyVIP Gems in your account will be converted into Microsoft Rewards points in late June, where you can redeem them for items in the Microsoft Rewards catalog."
     
    mav3tan, Dec 7, 2016
    #2
  3. MattStorm
    MattStorm Guest
    Please check your account information so we can make a deposit.

    Despite my information being correct I am still unable to receive my rewards deposit.
     
    MattStorm, Dec 7, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    I am unable to deposit any rewards

    Hello EPICzxDYNASTY,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Dec 8, 2016
    #4
  5. XBLRewards8 Win User

    I am unable to deposit any rewards

    Hello EPICzxDYNASTY,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. XBLRewards8 Win User

    where is my money ?

    Hello jambasman,

    Apologies for the inconvenience. Since you have used a Microsoft Payment Account in multiple different regions, our deposit process is unable to complete due to being unable to determine which of these Microsoft Payment Accounts is valid. If Xbox Live Rewards
    is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards
    points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  7. XBLRewards8 Win User

    Why?

    Hello xombie08,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  8. XBLRewards8 Win User

    rewards issues

    Hello STRETCH 0891,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  9. XBLRewards8 Win User

    Error-Mail with Xbox Live Rewards

    Hello Zt3Ph3N,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
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I am unable to deposit any rewards

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