I am unable to connect my EPIC account to the console

Adam Elimelech · Dec 25, 2023

I am unable to connect my EPIC account to the console because when I installed it I did not enter an EPIC account and it probably opened a new user for me, but I now want to connect the EPIC account that has the same email as the console to the console, but when I try to make the connection from the EPIC website I get a message that there is already an account connected to this console and I don't know how to delete it? How can I disconnect from the console the connection it currently has??

:)

Sodangidni

Hello, Adam E. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I’m sorry to hear you already have an Epic account linked to your Microsoft account.

Not only that, but it is important to point out that it is not possible to unlink an Epic account from your Microsoft account, the process always needs to be done in the Epic linked accounts management site.

If you’re not able to do this, you may want to contact Epic Games support and review the options you may have.

Furthermore, please refrain from sharing personal information, including an email address, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I know this is not the kind of answer you were expecting, but I hope it helps in some way.

Regards,

Arturo.

Vikina Hanková

I am logged in to one account but this account is not connected with xbox. If i want to connect these acounts, Epic Games write me that my xbox account is connected with another epic games account but i don´t know, with which account. My question is .. How can i found out which epic games account i am connected to?

Lucas Lauer

You can try to link your Xbox Account to your Epic Games account, but it's not guaranteed since you already purchased it:

Please follow this guide

https://www.epicgames.com/help/en-US/epic-accou...

This can also be done on a Xbox:

https://www.epicgames.com/help/en-US/epic-accou...

Rodrigo Oliver

Hi Gemma, my name is Rodrigo.

I am sorry to hear that.

Please, follow these steps:

Open www.epicgames.com.

Click on Sign-in in the top right corner and sign into your Epic Games account.

Hover over your display name and click Account.

Click on Apps and Accounts and then select Accounts

Click Connect below the account that you want to link to your Epic Games account.

Click Connect Account.

A pop-up window will appear. Sign-in to your console account and confirm you want to link your account.

Click Continue.

This information was taken from here: https://www.epicgames.com/help/en-U...ic-games-account-using-the-web-a5720357639451

VFM33195

Thanks so much- I guess my confusion is with Epic. How does Epic know which console I am trying to link to which account? When I sign into my Microsoft Account, even though there are two separate child accounts, there is no way to designate each console-
so how does Epic know which console I am “linking”?

I am unable to connect my EPIC account to the console