I am unable to cancel my PC game pass subscription

Hi N_793, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

It may be active on a different Microsoft account that you own. Kindly sign in to https://account.microsoft.com/services using other Microsoft accounts that you own.

A few months ago one of my accounts was hacked by a user and they hijacked my account to firstmailer.net account. I apparently don't have enough info to recover the account.

However I am still being charged my monthly Game Pass subscription. I am unable to cancel this subscription because they refused to recover my account back to me.

Canceling the subscription from the Xbox side would require you having access to the account to login and cancel it.

If you are unable to recover the account then your only other option would be having your bank block any future charges.

Hello,

Thank you for reaching out to the Xbox support forums! I'm sorry for the inconvenience that this account and billing issue may be causing you. To submit a cancellation, it can be done on console, within the Xbox PC app, or you can visit the cancelation menu directly online. I will provide the links below that can assist.

Cancel an Xbox Game Pass Subscription

If you're unable to cancel even after logging in through the link above, you may also contact us directly for further asisstance;

Xbox Support - Contact Us

I understand how confusion the multiple options of subscriptions can also be. With that being said, I wanted to drop one more link for you that explains the differences through the multiple subscriptions available. If you're playing on PC, it's possible that an Xbox Game Pass subscription on console was purchased or a standard Xbox Live Gold subscription. To access the library of Game Pass games on PC, Game Pass Ultimate or Xbox Game Pass for PC are available.

Compare Xbox Game Pass Subscriptions

Hope this helps!

-Tali

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

You can try canceling the subscription and if you're eligible you should see "cancel and refund immediately". Go to https://account.microsoft.com/services.

By the way, if you have for example an active PC Game Pass or Game Pass for Console when you subscribed to Xbox Game Pass Ultimate, the subscription time that you had was already converted, and canceling it will cancel them as well.

hey, i already canceled that subscription and i cant see a refund button at all, i tried everything and i remember i did a refund before on my other pc with different account on it but i dont remember how, i need that money

Hello Selena! I'm Kris and I'd be happy to help you with your question.

Have you tried going to this link https://support.xbox.com/help/subsc...ions/cancel-recurring-billing-or-subscription and cancelled it from there?