I am trying to request a callback, but the virtual agent is unresponsive.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jd, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hi, which option should I choose? There are only three contact option: 1, request callback. 2, message a gamer. 3, virtual agent.

Thanks

When you are prompted to speak to the virtual agent, decline it. You usually have to answer a few more questions before you get the options to request a callback or chat with a Microsoft employee. What options are you being given, aside from the virtual
agent?

Try Xbox support, there is no pay for support services.

HTTPS://support.xbox.com/en-US/contact-us

At virtual agent select see other options, pick a topic then select show contact options and request a callback.

Hey L3gendary!

You can contact support using the
Contact Us portal to either speak to a virtual agent of request a callback to speak with an agent over the phone.

I hope this helps!