I am trying to request a callback, but the virtual agent is unresponsive.

Discus and support I am trying to request a callback, but the virtual agent is unresponsive. in XBoX on Windows to solve the problem; when I select the callback option, or use microsoft virtual agent in general, there is no initial message from the agent and I cannot select the box to... Discussion in 'XBoX on Windows' started by JD Rabine, Mar 19, 2023.

  1. JD Rabine
    JD Rabine Guest

    I am trying to request a callback, but the virtual agent is unresponsive.


    when I select the callback option, or use microsoft virtual agent in general, there is no initial message from the agent and I cannot select the box to type anything. Issue is persistent in chrome and in firefox.

    :)
     
    JD Rabine, Mar 19, 2023
    #1
  2. Georges C. Win User

    I am trying to request a callback, but the virtual agent is unresponsive.

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Jd, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  3. Rodrigo Oliver Win User

    payment option adding card does not accept cvv code

  4. Rodrigo Oliver Win User

    Hey i just bought a new gpu and it came with an xbox game pass code but when i put the code in it says the code must be 25 characters long

  5. Rodrigo Oliver Win User

    Never received xbox

    Hi Gerry, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I truly am sorry to hear that.

    I kindly ask you to speak with the Microsoft Staff.

    Please enter this link:

    https://support.microsoft.com/contactus

    You can request a callback or try the Virtual Agent.

    Enter the Virtual Agent and type "Chat With an Agent".

    https://vsa.services.microsoft.com/v1.0/

    I hope this helps.
  6. Rodrigo Oliver Win User

    PUR-TransactionNotAllowed

Thema:

I am trying to request a callback, but the virtual agent is unresponsive.

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