I am trying to request a call but whenever I enter my phone number it always says...

How am i supposed to do that when it says my serial number is unknown when i try to register it, and the telephone call back system keeps saying theres an error at their end, every time i enter my phone number?? And chat support can not help me get in touch with them.

Hi, I’m having the same problem here, I’ve requested a call so many times in 2 days and get the same ‘something went wrong at our end’ is there any way of getting past this? Thank you

Well, that could help. But I can't guarantee you nothing

Worth giving a try in any case

Which one is chat with agent also I dont know the email of the account currently but know the old one cant i receipts i had on my old email to verify ownership??

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this TTV

Sorry to hear that, may I know if you tried using a different phone number or using the chat option?

In any case, if you want. Please explain what's going on exactly with your account?

In that way I can advise you properly

PS: Please note that here in the community forums no one can request a call for you or check/modify account details for security policies