I am trying to renew my gamepass but its not letting me.

karen stocker · Apr 29, 2023

Gamepass is being weird and not letting me renew it and it keeps saying that it cant authorise the purchase and that I need to pick a different payment method and I have tried 2 bank cadrs and it wont let either pay for gamepass and I have even tried to remove the banking details on the account and add it back but its not working and also it's not saving the CVV in the card details and everytime I add it back and press save, it doesnt save, What do I do?

:)

Miguel Molina O

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

This means that there’s an issue with the approval authority of the attempted purchase.

I would suggest contacting your financial institution or credit card company and inquiring about your purchasing allowances and whether you have permission to make online purchases with your payment option.

And also see if they have a record of trying to buy the game pass, in case they do not have any record of a rejected payment, please contact a support agent of Microsoft to see if there is an issue with your account.

Xbox support

https://support.xbox.com/en-US/contact-us/emerald

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Muhammad Luqman Qure

I am trying to renew day gamepass ultimate

SAM4303

I am having the same problem it wont let me play online or be in parties and its getting quite annoying my live doesnt renew for another 15 days

XQC Real

My Nat Type was open

I am an Xbox insider

It says I have to renew gamepass

Issue not resolved

vlasicsgy

Hi! I have same issue with my credit card when i try to renew my GamePass

I am trying to renew my gamepass but its not letting me.