I am trying to remote play but it keeps saying “ we found your console but can’t connect”...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this ECLIPSEOWO3344

Additional information is needed, please tell me:

What console do you have?
Are you trying to remote play using a PC or a phone?
If it’s on PC, are you using windows 10 or 11?
If it’s a phone, are you using android or iOS ?

In any case:
Is this the first time that you try to use remote play or were you able to do it previously?
If it’s the second, do you know if your console or device received an update recently?

And, what did you tried so far to fix this
In that way I can advise you different things or how to proceed

Same. Was able to remote play perfectly until the recent update to the app. Now I can't. My console is connected via Ethernet, as is my laptop at work. Speeds exceed 500MB on either end. I get a black screen that says "We found your console but can't connect. Try a different network".

I tested the remote play on my Wi-Fi (the same network the Xbox is connected to) last night, and it worked just fine. Seems like the recent update broke the ability to play games from other networks.

Ok I will try to adjust my NAT type to open when I get home Sunday. I have tried both WiFi and 5g mobile network to play remote play. Both come up with the same result. “Console found but found not connect”

Hi Tomáš,

Thanks for your instructions. I have found another solution: I restart the console and pull out the hdmi cable right away. Then I can connect to the xbox via remote play without a black screen.

When you are away from home have you been able to connect to 5Ghz Wi-Fi or mobile data connection 10Mbps down on the actual phone? And is your console connected to WiFi or ethernet when you try to use remote play? Also could you go to your console go to Settings > Devices & connections > Remote Features > Test Remote Play. Are there any results that the console recommends that you improve in your set up for remote play?

Thank you,