I am trying to recover my account but I have 2 step verification on and I don’t have my old...

Thank you for the response! I have a call back time with Microsoft to hopefully recover my account. I will try the Pass Key option next time. The last time I recovered my account a few days ago, I added the 2-step verification. Within 2 days the hacker
was able to hack my account and change my email to his. And, now, when I try to sign into my account, Microsoft says it doesn't exist.

Hello Calum, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this.

Not a Microsoft employee.

Recovering an account with two steps verification enabled needs a different kind of process. You can try all the possible ways by following the steps provided in this related post:

https://answers.microsoft.com/en-us/outlook_com...

Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail

I have full access to my Microsoft account as I am logged in with it now, the problem is when I go it my security setting and try to change my phone number, the only verification options are sending verification via sms, which won’t work because it send to my old phone number that I don’t have access to anymore (the reason why I am trying to change it) , or Microsoft Authenticator which doesn’t work when I try to sign up. I could easily verify through my email but it seems there is no option for that.

Lavinia,

Recover your account

What Microsoft account are you trying to get back into?

Email, phone, or Skype name

Note: If you've turned on two-step verification, you can't recover your account this way.

^

Please see above. Says note: if you have turned on two step verification you cannot recover this way. I sent information to you that verify my account. You blocked it out.