I am trying to change my passcode remotely the one I use when logging into my XBOX Profile

Hi there,

The passkey can only be changed on the console. The steps can be found here: support.xbox.com/family-online-safety/create-and-manage-xbox-one-passkey

If your on 360, the steps would be found here: support.xbox.com/create-and-manage-xbox-360-pass-code

If you no longer have the console, and you didn't remove your profile from it, it's best to change the password to your Microsoft account.

The steps can be found here: support.xbox.com/change-microsoft-account-password

I am listed on my xbox as one gamertag, but when I try to log in on the computer it comes up with a generic gamertag. I can't change anything, and if I try to change the generic tag to my tag on the xbox, it tells me that name is already taken. Also, the
generic tag does not have any of the games that I play on it. I used to be able to log in with my old tag, but for some reason it has all changed.

I've recovered my gamertag but I still need the xbox Live Passcode in order to change it. Is there a way to remove or reset the xbox Live Passcode after recovering the gamertag?

Will deleting the profile only and recovering the gamertag allow me to change/remove the xbox Live Passcode without entering the original?

Thanks

Firstly, I AM NOT a microsoft employee, so cannot answer in any official capacity.

I can offer some advice about how to stop your console automatically logging you in to your account and how you can make it so that you are required to use a passcode to get your account logged in.

To begin with, you will need to be signed in your gold membership profile and on the dashboard (the screen you see when you don't have a game in the drive)

-You need to be on the "My Xbox" channel and then select the profile page (the one that has your Gamertag & Gamerscore on).

-Once in there select "Profile" and then "Sign-In preferences", then turn either one or both of these options to "off". (Turning the messenger option to off means you have to sign in to messenger seperately once you've logged in to Xbox Live - I use Profile
off and Messenger On).

-This will now mean you have to select a profile that you wish to use before you log in.

-Next, if you go back to the profile page (the one with messages/profile/customise avatar options) and scroll right once and select "Manage Account"

-At this screen scroll right twice and select "Xbox Live Passcode" Your Xbox will now prompt you to enter a 4 button sequence using various buttons on your controller. You need to do this twice (once to set it and once to confirm that you've entered what
you thought you had.)

-Once you've set this passcode you will be required to enter it every time you try to sign in to your gold account, so you need to remember it.

I'm hoping that this helps you.

Aki.

I changed my home console to my Series X as suggested (I normally have my older One X as "home" since my kids play it without me being logged into it, I am now down to only 1 out of 5 home transfers available). It did not help. It did not change anything. Only my One X is showing up in my console list for remote play. I have even done yet another system reset (keeping games and apps) after that.

Other things I have tried today (based on suggestions I've seen elsewhere for this issue), none of which have helped:

- Change to an alternative MAC address, reboot.

- Restore to original MAC address, reboot.

- Manually change system name, reboot.

- Change to a different network port, reboot.

- System reset and use my android tablet instead of my android phone during the setup.

I still think this issue is possibly something with my account on Microsoft's side but I am willing to try more suggestions in order to "trigger" the remote play/remote access option for my Series X again. Something is not triggering the remote play/remote access to my Series X on my account. If I go to xbox.com and search for a game that I own in the web version of the Xbox Store, I get the option to "Install to" but it only shows my old Xbox One X, my Series X is no longer listed their either (it was until two days ago). Also, some limited connection between the Windows Xbox app and my Series X does work. If I try to manually add my Series X through the Windows App, the Windows App tells me to turn on and log into my system. It can tell when I do this with my Series X and goes to the next pop up telling me to press enable on my system. If I had remote play disabled on my Series X, I do get the pop up screen on it telling me to enable remote play. I do this and run through the text (everything passes) but then the sequence stops here. The "press enable" pop up screen in the Windows app does not close on it's own. If I manually close it and restore the process it quickly and automatically progresses through the first two pop up screens (turn on/log in, and then the press enable one) and stops with a "something is wrong, try again later" screen. This shows that there is some amount of data passing between my Windows PC with the Xbox app and my Series X and is why I believe that this problem I am having is outside of my home and something on Microsoft's end with my account but I am willing to try more if there is something I missed and/or did out of sequence.