I am trying to buy 2 controllers from Xbox Design Lab & I keep getting this error when I...

I am getting the same issue. I have a controller suffering from thumbstick drift and I cannot get passed the address section. It was the same when I tried buying a controller from design labs.

In this case, I recommend contacting our live support Contact us | Xbox Support to check from their end.

Hello kmorgan9,

Thank you for posting on Xbox Forums. In regards to this engraving issue with the Design Lab Controller, have you tried to clear the cookies and cache from the browser? I would also suggest trying a different browser or a completely different device
when trying to create a Design Lab Controller through the website. When you try to create the Design lab controller, what kind of error are you receiving? What kind of error message or code are you receiving when trying to add the engraving.

If you can please reply back letting us know so that we may properly assist you with this issue. Thank you again for posting on Xbox Forums.

I take it you are trying to use the Xbox Design Lab? Try to contact support and say you're having trouble with the controller design lab. Or see if there is a support page/email/number on the controller design lab website.

Hello, I read your question, and I believe I understand your position. The Xbox Ambassadors are here to help.

Sorry to hear you're having such a rough time with a controller, I myself own several controllers, and a few of which are from The design Lab. Generally, when I do buy a controller from the Microsoft store I like to get one that is on sale. The design Lab
is nice, for one or two that you just want to use as decoration or casual play. The reason I say this is, the controllers from the design Lab are basic level controllers that have multiple colors, that's it. I have found that the white and black controllers
tend to go on sale more often from the Microsoft store. I like to purchase these, then airbrush, or decal my own designs. If I want a quality controller, that is when I stepped up to the sport series with the rubberized textured grip on the back. Hopefully,
one day I'll be able to get an elite controller.