i am trying to access an old xbox account

Hi Brandon K, my name is Daniel and I would be happy to help.

I'm sorry to hear that you no longer have access or don't remember your account information, keep in mind that this is a public forum of the Microsoft community where we are players like you who try to guide/help other players with basic console problems or games this means we are not employees of Microsoft.

Now my question is, don't you remember any information such as email, gamertag or any important information? Since there is the possibility of filling out the account recovery form as long as you have not lost access a long time ago.

Form: https://account.live.com/acsr

Let me know if this information was useful to you.

Best regards,
Daniel.

Hello,

You will have to contact support please.

Click here

Good luck!

The only way you could do that is by calling support, they will have to ask you some questions but hopefully be able to help you recover it.

Ok so I am trying to recover two different accounts.

The first account is so old that I am pretty sure it was before that verification email requirement.

The second account is slightly newer and the primary email is an old college email address which I no longer have access to but on the bright side I have access to the secondary email and when I tried the recovery process trying to use my student email as
the primary and using the secondary for the recovery it still did not work.

Hello!

Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

I am very sorry you are going through this situation, unfortunately Microsoft has very strict policies regarding account recovery, only we as owners can recover accounts using the tools offered by Microsoft and providing exactly the same information we used to set it up, technical support cannot help you beyond offering you the same tools.

You can fill out the following recovery form up to two times per day.

https://account.live.com/acsr

Try to include new and relevant information that will help verify that you are the owner of the account.

Remember that this is a public forum and that those of us who participate in it are common players, I am not part of Microsoft support nor can I enter the system, the only thing I can do is provide you with information that might help you.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.