I am stuck in a verification loop

Adam Tinkam · Nov 8, 2022

I have an Xbox account that is linked to my Steam and the email for that account no longer exists. When I try to access the account, it asks me to get a verification code from that old email (which I cannot do). Now the email is locked out so it is having me fill out a verification form. The problem there is that I haven't use my old payment method for several years and do not have access to that card information anymore. As a consequence all of the verification forms are rejected. I cannot unlink that Xbox account from Steam. Does this mean that I basically can never play a game on Steam that requires a Microsoft login?

:)

Adam Tinkam

Ope! You are completely right. Thank you! It may seem silly, but you correcting me on this just set me on the path to fixing my problem! Thank you very much! I have been searching for answers to the wrong questions! I needed to delete the credentials set in my windows credentials for Xbox live device! Have a great rest of your evening and thank you again.

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Unfortunately, the Microsoft account only has linked social media accounts, game accounts such as ubsoft, epic games, psn, are done in an inverted way, that is, the platform account is linked to the microsoft account, and microsoft does not have access to accounts owned by other companies.
In your case, only playtstation can help in this process since microsoft has no access to the process or the information.

Adam Tinkam

In your case, only playtstation can help in this process since microsoft has no access to the process or the information.

Thank you for the quick reply! My account is linked to Steam on my PC, not Playstation. When I contacted them, they said that only Microsoft had access to it.

andersonpassos

The only Steam field in the Microsoft account is for the social network only and has nothing to do with games

Toon_034

so i am just stuck in this loop untill the hacker gives up

I am stuck in a verification loop