I am still being charged the subscription fee but no subscription is listed??? HELP

Hello Jon Butler - Emerark,

Welcome to Xbox Forums.

We truly understand the frustration you are feeling right now regarding with the renewal that you got charged with for the Xbox Game Pass Ultimate subscription in which you wanted to cancel with however, for some reason the subscription is not showing on your Microsoft account. Just to set proper expectations, billing concern is best to be discussed with the live support or with your bank.

Based on the description you provided, it could be that the subscription is associated with an account owns by one of your family member or child could have added your payment to their account and was charge with this amount. To verify this transaction, please reach out to our live support team, please following the steps below:

1. Kindly open this link: Contact Us | Xbox Support

2. Scroll down and look at the lower left side if you can see the page that matches your country/region which you currently located.

3. If not. please select the country region it is showing and select the correct one among the lists.

4. Make sure to use the check the available contact times of the support.

5. Select the drop-down menu options that will match your concern.

6. Select the drop-down menu options that will match your concern.

7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

10. Should you be encountering issues contacting support, may try InPrivate Windows for your browser, other browser, different device/s or connect to different network.

Kind Regards,



Microsoft Community Moderator

Hello Jon Butler - Emerark,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for understanding.

Respectfully,



Microsoft Moderator

Hello David Silcock2,

Thank you for your contribution to the Microsoft community. Just a reminder, here on community, we are not able to pull up accounts and doublecheck subscriptions since we do not have the option to.

I'm sorry to hear that you're experiencing this issue. I understand how frustrating it can be to be charged for a subscription that you have already cancelled.



To resolve this issue, I recommend that you contact Xbox Support directly. They will be able to pull up your account check your subscription charge and process a refund if you are eligible so there is nothing to worry about.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator

They have learned from their mistakes! They realized they could milk even more money from us by charging a monthly fee for being "elite"! Lol. It's only a matter of time before Bobby Kotick starts charging for ALL online play. They could lose half of all
current C.O.D. players and still make more money with a subscription fee.

Peace, J.R.

Hello, Sutanya! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

Could you kindly give me more details about your inquiry?

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.