I am receiving an error when I turn on the XBox stating “invalid format “

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

I’m sorry to hear that you’re experiencing an “invalid format” error when you turn on your Xbox. This error message usually appears when the Xbox is unable to detect the correct display settings for your TV or monitor.

Here are some steps you can try to resolve the issue:
1. Check that your TV or monitor is turned on and set to the correct input.

2. Make sure that the HDMI cable is securely connected to both the Xbox and your TV or monitor.

3. Try using a different HDMI cable or a different HDMI port on your TV or monitor.

4. If you’re using a 4K TV or monitor, make sure that it supports HDCP 2.2. You can check this in your TV or monitor’s manual or by contacting the manufacturer.

5. Try resetting your Xbox display settings to their default values. To do this, press and hold the Xbox button on your controller until the power menu appears. Then, select “Restart console” and choose “Reset display settings”.

I hope this helps.

I'm gonna try it again. But yesterday I turned my Xbox and it says the account is invalid.

Its the same error that occurred when this whole crap started. Still have not received any email.

I have not received the email with the reset link or anything like everyone states. It's just an email stating the account was been transferred from Brazil to United States. And its from *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** just like automated emails from when you use a Pre-Paid
card/code. Gonna give Microsoft another call and see what's going on. I can't believe they told me they don't see the email in their system.

It states my party type is wrong on gears of war 3 and when i click the other options it states my profile is incapable of those choices. . Also, I cant download my new profile due to the error "Information invalid" when logging in.

i am having almost the same problem. When using hdmi i get an invalid format message. When using the supplied a/v s component cables i am only able to run in 480p. hdtv option is greyed out. i don't know what to do. brand new xbox and brand new samsung 720p
tv.

My console dont even turn on anymore...

i tried to send my console to repair, but when i type my social security number (which is from Brazil)

they say its "Id format is invalid." so i can’t go further in the repair process..