I am playing Starfield on Xbox One S via Game Cloud. I bought the DLC, but am unable to...

Hi there, and thanks for replying.

I have an XBox One - so I am unable to download the game .

I am playing this via the Cloud on Game Mode.

Thanks,

Hi Clearbullet2000





Greetings!



Thank you for posting in Microsoft Community.



Upon reading the description you have posted, it seems that you have an issue with Xbox wherein you want to know if you can get a refund on DLC that you have recently purchased which is for your Starfield game. As it is not recognized on your Starfield game.



We understand, that you are quite at loss right now. That is why we will provide you with the steps on how you can get a refund on your recent purchase with the DLC.

By the way, here are some information we would like you to check if your purchase is still eligible for a refund,

• Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven’t accumulated a significant amount of play time.
  
• For single-use items (like consumables and in-game currency), your request is likely eligible only if the consumable was not redeemed or used.
  
• There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year.
  
• If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.
  
• We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required.
  

Referenced link: Request a refund for digital games | Xbox Support ( Note: The provided link contains an option to also request a refund on the product that you have purchased. Although you must check first if you are still eligible for a refund.)

Hope this helps,



Sincerely

Khou Sun

Microsoft Community Moderator

The DLC will not be released for many months,

Hello



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.



Lastly, you might want to also check the information provided by: SwordofWhedon. In case you are not aware of the particular matter with DLC'S.

On the other hand, we would like to give our biggest thanks to SwordofWhedon for providing some additional information.

Sincerely

Khou Sun

Microsoft Community Moderator

Hello, Francia.

I am able to stream via cloud using the Edge browser on both my PC and Mac. I am still unable to stream via cloud on my Series S.

If you are unable to solve my issue, who can I escalate this problem to?

Thank you.