i am not getting sms from microsoft

Discus and support i am not getting sms from microsoft in XBoX Games and Apps to solve the problem; Hi, I submitted a request to change the phone number on my Microsoft account on March 20, 2025, and was told the change would take effect by April 21,... Discussion in 'XBoX Games and Apps' started by Gourav Kathiet, Apr 21, 2025.

  1. i am not getting sms from microsoft


    Hi,

    I submitted a request to change the phone number on my Microsoft account on March 20, 2025, and was told the change would take effect by April 21, 2025. The number appears to have updated around April 20, but I am still not receiving any security codes on the new number.

    I've:

    • Verified that the new number is correct and active
    • Waited for the 30-day hold period
    • Checked for SMS filtering and signal issues
    Could you please confirm that the new number is fully active for verification, and help ensure the code can be sent to it? I'm trying to complete an important account change and I'm currently stuck.

    Thank you for your help!

    Best regards,

    :)
     
    Gourav Kathiet, Apr 21, 2025
    #1
  2. Janice V. Win User

    i am not getting sms from microsoft

    Hello and welcome to our community!

    We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

    I’m sorry to hear you’re experiencing this issue. If you're not receiving the verification code, there could be a few possible reasons. But first, let's go through a couple of things to check:

    1. Double-check the number that you have added to your account. If it's correct, try requesting again after 24 hours.

    2. Reach out to your Phone Provider and check if they are blocking Microsoft messages.

    3. You can also review this helpful guide from Microsoft for more reasons why the code might not be arriving: https://support.microsoft.com/en-us/account-bil...

    4. If all steps fail and you've gone through the link above, I recommend reaching out to Xbox Support. To reach Xbox Support, you can reach them at https://support.xbox.com/en-US/contact-us. Additionally, you can use the Virtual Agent at https://support.xbox.com/en-US/virtualagent > Type in Contact Xbox Support > Fill out the necessary information > You'll be provided with contact options. You can choose the option you prefer.

    Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts or access to resources.

    Hope this helps. Let me know if you need further assistance.
  3. Frathos Win User

    I am not getting the verification text sent to my phone to access my microsoft account

    Good to know that you can receive other SMS messages. I don't what country you are in however it should be noted that sometimes a cellphone etc may not accept or be usable for international SMS senders (eg systems in the US, that may be why my FONGO VOIP
    in Canada doesn't work for Twitter SMS from US).

    If you still can't get an SMS from the Microsoft system then you should login to your Microsoft account and set alternative contact options (eg email address or call landline number with voice option).

    https://account.microsoft.com/account/manage-my-account

    Good luck!
  4. Omar_0001 Win User

    UNWANTED BILLING PROBLEM

    Did the SMS include something such as "XBOX LIVE" or "MICROSOFT"? If not, then this charge is from something else...
  5. Francia J. Win User

    Not getting SMS confirmation

    Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    Kindly try again after a couple of hours.
  6. Commando Reboot Win User

    Not getting SMS confirmation

    i have been trying for the past few month, it is just not sending
Thema:

i am not getting sms from microsoft

Loading...
  1. i am not getting sms from microsoft - Similar Threads - getting sms microsoft

  2. Party Chat Gets Stuck After a Network Disconnect and Reconnect

    in XboX Insiders
    Party Chat Gets Stuck After a Network Disconnect and Reconnect: I was in a party alone when my network decided to disconnect for a moment. Once reconnecting to the Xbox Network, the party said it had an error. When I went to clear it to make a new party, my...
  3. how to level up and get the next stage?

    in XboX Insiders
    how to level up and get the next stage?: Hi everyone. Ive just joined the xbox insider program as im already on the release preview program for windows 11. I'd like to test the new features but i need to level up to unlock the next...
  4. Why did I not get into the New Update Boot and such as a “Alpha Skip Ahead?

    in XboX Insiders
    Why did I not get into the New Update Boot and such as a “Alpha Skip Ahead?: I would think at being the highest tier on the Xbox Insiders. That I would have the update guaranteed? Just surprised that even the highest tier doesn’t guarantee it. Update: I been with the...
  5. Xbox singin not working on iPhone iOS getting blank page

    in XboX Insiders
    Xbox singin not working on iPhone iOS getting blank page: Its been a week and I'mstill getting blank page in sing in page any one else has this problem? submitted by /u/Mariusdotdev [link] [comments]
  6. Getting lockups but I get an error when trying to submit a report

    in XboX Insiders
    Getting lockups but I get an error when trying to submit a report: Anyone getting Games and Apps lockups (controller is nonfunctional except to bring up the menu from the lit Home button and attempting to go to Home)? It also occurs on the Home page and when I...
  7. How do they choose what gets added

    in XboX Insiders
    How do they choose what gets added: From like the weekly request, how do they choose which ones to get added to Xbox ? submitted by /u/Temporary-Degree1863 [link] [comments]
  8. I need help getting a verification code text sms

    in XBoX Accessibility
    I need help getting a verification code text sms: I need help receiving a verification code sms text 6b1f3f30-ab67-446b-9c1f-0e6ce3576254
  9. Not getting SMS Code Verification from XBOX Support

    in XBoX Accessibility
    Not getting SMS Code Verification from XBOX Support: I have been dealing with an issue with XBOX support since 10/5/23. Let me start off by saying their support has been awful! I tried getting online on that Thursday, 10/5/23 and XBOX sent me an...
  10. I can't get the sms when i add it on my phone number

    in XBoX Accessibility
    I can't get the sms when i add it on my phone number: Hello, my name is Thomas and im fron Vietnam, i can't get the sms to my phone so i can verlfty my account please help, i add it say this phone not support country why?...