I am not getting rewards

Hello CRYPTIC SKULL04,

Based on your post, and your comments about achievements and the date you provide, it sounds like you are not up to date with changes to the program that have occurred over the last three years.

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. By earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases back as payback Rewards Credit. Pre-orders, in-game
consumables, and subscriptions are not eligible for MyVIP.

As of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases
from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Your 1250 Credits were from completion of the first time purchase offer. However, since none of your other purchases fulfilled any offer requirements, they did not reward any offer completion Credits. Since you never had at least one MyVIP star, you were
not eligible for MyVIP payback. Achievements do not factor into Rewards unless as part of a special offer, like this month's Robo Rewards offer. However, that offer requires that you purchase games for that offer before you receive Credit for achievements
from those purchases.

Hello Nabhanyu,

From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?



If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.


Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

It takes 96 hours for the credits to show as pending after redeeming them, but once they are pending they follow normal deposit rules. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. Generally,
if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month. Since you got them on the 1st, the credits would be deposited at the end of this
month.

It can take a few days to show up. But you can contact them from the bottom of the page and let them know theres a bug.

It's good you have screen shots as they will ask for them as proof you have completed it 👍

Hello JBoyVA703,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Furthermore, we see multiple Credit and deposit events on your account. You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit
as currency from your commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount.