I am not eligible for the 1st time subscription

quocviet0908 · Mar 29, 2022

Hello there,

I recently got a mail about a 3-month free PC gamepass trial but when I tried to claim it said that I was not eligible for the reward. Don't know why even though I have satisfied the condition (playing Halo Infinite within the required period).

A little bit of letdown. However, the PC gamepass service has now officially come to our region and I can subscribe with ease. But I have stumped upon another problem - I am now again not eligible for the 1st time subscription discount even though my account is completely fresh and haven't purchased or subscribed to anything on the MS store.

To make sure there is nothing associated with my history purchased, I recheck my account history, and yup - totally fresh.

I tried to directly contact MS support but I got redirected to here first. Hope I could find some answers about what's wrong with my account status.

Thanks very much.

:)

XBF - Evie

Hello quocviet0908,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Please ensure that your country and region match your location/address. You can do this by taking a look at this support article on changing your region, as well as signing into your account and going to "Your info" and changing it there.

In order for the change to take place, we recommend signing out of all Xbox and Microsoft accounts across all devices and platforms, proceeding with the region change, and then signing back in.

Sincerely,

Xbox Customer Success Manager

Microsoft Community

BustlingBoat704

I purchased on October 1st. I am eligible as I have never had an Xbox subscription before. Support gives me the run around telling me to wait 72 hours. I wait, don't get anything, talk to them again and they tell me to wait another 72 hours. It has
been 29 days.

BustlingBoat704

I purchased on October 1st. I am eligible as I have never had an Xbox subscription before. Support gives me the run around telling me to wait 72 hours. I wait, don't get anything, talk to them again and they tell
me to wait another 72 hours. It has been 29 days.

XBLRewards8

Hello WisdomMan87,

Pre-orders, game consumables, and subscriptions are not eligible for MyVIP. I have reviewed your purchases and confirmed that the progress currently displayed on your MyRewards page is accurate. Your pre-order on October 6th and your two pre-orders on December
1st are not eligible for MyVIP, and do not award progress or payback.

{Parity}

No that offer is for 1st time subscriptions

I am not eligible for the 1st time subscription