I am not able to do anything with my Xbox it says you’re in different region I can’t put ...

Normal_User111 · Oct 9, 2018

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I am not able to do anything with my Xbox it says you’re in different region I can’t put any codes in

:)

spoofrice1137 · Oct 9, 2018

Leisure Suit Larry: magna cum laude - uncut

I bought this game off ebay, but when I put it in to play, it says this:

"The region code for this game does not match your console's region code. Please insert a game with the correct region code.

X: 5829.0 B: 1884.0

Is there anything that can be done to fix this and get it to play on my Xbox (360)?

Thanks for any help.

expensivedollar · Oct 9, 2018

prepaid code in wrong country

I just redeemed a prepaid code of 50€ which i bought in Belgium (physical region/account region)

when trying to buy the digital copy of destiny The Taken King it says my saldo is 0,01€

when going to my recent purchases it says i redeemed the code for 50€ but it says in the netherlands.

I don't have anything to do with the netherlands.

I am not able to use the 50€ now.

what can there be done about this?

JhonSnow777 · Oct 9, 2018

Hello!

If you have changed your location since setting up your Xbox One, you can redeem the code by changing your location in Settings.
Here's how:

Press the Xbox button to open the guide.

Scroll to Settings and then select All Settings.

Select System.

Select Language & Location.

Select Location, and change it to your new location.

Select Restart now to restart your Xbox One and apply the location change.

Once your Xbox One has restarted, try to redeem the code again.

When you attempt to make a purchase using your new location, you'll be prompted to provide updated billing information.

For more information on how to use a prepaid card, see How to redeem an Xbox prepaid code.

XBF Leonzo G · Nov 3, 2018

Hello 420weed,

Thank you for bringing this issue to our attention. The region of the Microsoft account and Xbox must be the same as the prepaid code. Are you entering the prepaid code on an Xbox One or Xbox 360? The article entitled

How to Update Your Microsoft Account Region will explain how to complete that process on both consoles. The region will need to be
updated on the Microsoft account as well. Once you arrive at the website, select the option that says
change 360 account region in order to update the region of the Microsoft account. Be sure to let us know the results!

XBF Leonzo G

Hello 420weed,

Thank you for bringing this issue to our attention. The region of the Microsoft account and Xbox must be the same as the prepaid code. Are you entering the prepaid code on an Xbox One or Xbox 360? The article entitled

How to Update Your Microsoft Account Region will explain how to complete that process on both consoles. The region will need to be
updated on the Microsoft account as well. Once you arrive at the website, select the option that says
change 360 account region in order to update the region of the Microsoft account. Be sure to let us know the results!

JhonSnow777

Hello!

If you have changed your location since setting up your Xbox One, you can redeem the code by changing your location in Settings.
Here's how:

Press the Xbox button to open the guide.
Scroll to Settings and then select All Settings.
Select System.
Select Language & Location.
Select Location, and change it to your new location.
Select Restart now to restart your Xbox One and apply the location change.
Once your Xbox One has restarted, try to redeem the code again.

When you attempt to make a purchase using your new location, you'll be prompted to provide updated billing information.

For more information on how to use a prepaid card, see How to redeem an Xbox prepaid code.

Ciara O'Boyle

Hi Josef,

Thanks for getting back to me! Hope you’re doing good too.

I am able to login from the link you’ve sent, it’s only inside Minecraft I can’t login.

SwordofWhedon

Given the details you’re giving, then I suspect your country is almost certainly unsupported and you wouldn’t be able to subscribe anyway if major credit cards won’t or can’t do business there

You’ll find a list of supported countries here

https://www.xbox.com/en-US/regions

oMr N1CE GUYo

I can’t seem to find anything saying it’s region locked so I’m not sure. Seems odd though.

I am not able to do anything with my Xbox it says you’re in different region I can’t put ...