I am missing my 3 month xbox live membership

Exellerent · Mar 16, 2018

I bought a 3 month xbox live subscription through a promotion on Microsoft In January . I was supposed to receive a token on March 15th that included an additional 3 months of xbox live. I have not received anything yet and The Microsoft support team sent
me here to post my issue and that I would be contacted through the Sales and Promotion team with my code for the 3 months of xbox live.

:)

weaponx_uk2003 · Mar 16, 2018

Xbox One Live 12 Months ??

MS Store US says

Day One 12-Month Xbox Live Gold Membership - Microsoft Store

Day One 12-Month Xbox Live Gold Membership

For a limited time, get a Day One 12-month Xbox Live Gold membership and play Killer Instinct: Round One, with the exclusive Shadow Jago character. Includes commemorative card and case.

gohan16ken · Mar 16, 2018

Not recognizing I had Xbox Live Gold in Jan 2018

Good Morning, today I got my Xbox Refund Deposit for Jan from Xbox Live Rewards. Unfortunately, I did get the 10% bonus for being a Xbox Live Gold member even though I am a Xbox Live Gold member. I just got 5%. I am not sure if there was a glitch. In mid Jan,
I bought 3 month Gold member due to the offer buy 3 months and get an additional 3 months for free. However, that only extended my membership. I was already a Xbox Live Gold member. I am wondering if the system thought it was a new membership so didn't count
Jan. Not sure. Either way, I need to figure out how to get my missing deposit for Jan. Thanks.

Mister Quasar · Mar 17, 2018

Thanks for reaching out here, Exellerent!

So we can take a further look into this on our end, please reply to

this thread with the information that's requested in the opening post. I'll be locking this thread going forward.

Mister Quasar

Thanks for reaching out here, Exellerent!

So we can take a further look into this on our end, please reply to

this thread with the information that's requested in the opening post. I'll be locking this thread going forward.

DiAMONDxKaNDii

No I kind of agree. I paid $24.99 for a 3 month xbox live gold membership, I played it for a month and a half, and didn't play for a while after that. 2 or 3 months later when I go to play online, its says my gold membership ran out. Its *** up that they
charge you when you're not even using your xbox. I payed for 3 months of gold, only used 1 and a half, and even when I wasn't playing they were taking time off my membership. They should only charge and deduct your membership when you are playing. I bought
3 months of gold membership, I deserve 3 months of gold membership. So time of the xbox gold membership should only be taken off when you're logged in.

LightBook651432

Same problem here... I can't get my Xbox live 3 month gold membership. What to do?

TacT1caLRewindZ

You can actually stack memberships.

For example if I was to add

3 Months Xbox Live

3 Months Xbox Live

and I added these on the same day they would actually tot up to 6 months.

Mehanizam

I am in the same boat.Shows 6 instead of 9.

These 3 years i miss could be exactly the ones from the original(first) xbox live time.A HINT?

None of my xbl-time was spend in silver status and my xbl-renewal history shows exactly 9 years of membership.

I am missing my 3 month xbox live membership