I am having the hardest time installing games on my computer.

Pale Mare7 · Jan 27, 2023

My xbox app throws a code every time I try and install a game (Ox87e00196). I have XBOX game pass ultimate on one account. I try to use this account to install a game. There is an issue on my computer where it CONSTANTLY tells me that I am using the wrong account. No matter how many time I tell xbox app that I want to use my main xbox liveaccount, it tells me that I am signed in to the wrong account and that I should switch back to the other one. I mention this because I am certain that this is the issue -- that my xbox account has a different sign in than my microsoft store. Since I cannot permanent change it back, I am not sure what to do here.

Any help would be greatly appreciated.

:)

CarTzy

Hello,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Let me see how I can assist you with this concern.

We’d like to know more about it in details so that we can provide a more accurate resolution for you.

What troubleshooting steps have you done?
Was this working before?
Recent activity or changes made before the issue appeared?

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

If you see error code 0x87e00196 when you try to install, update, or launch an Xbox Game Pass game on your Windows device, this error may mean you need to reinstall the Gaming Services package. Click the link below for the troubleshooting.

Error 0x87e00196 occurs when you try to manage a game on Windows | Xbox Support

Additional steps that may help us resolve the issue: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Def Oso

Trust me you can recon in this game, the levels are not as big as past installments but I have been killed plenty-o-times by them. I am the opposite of you, where in shooter games I try my hardest to never use them.

Def Oso

I beat a few games on their hardest difficulty in my time, but have now come to the realization, I enjoy games on the easiest setting. Yeah, I may not get the achievement/trophy but it is not worth the trouble, games are not fun to me when I am dieing every
10 seconds.

ODST343

the only time video game is not relaxing for me is when running through a game on the hardest difficulties,but i am sure most people can relate.

SiZoR

Hello brother, I have tried all the solutions provided, I also installed a new Windows, and I am still facing the same problem Sometimes it logs me in when I delete and install game services again and restart my computer several times but also when I log in I can't install games and if I close the app and restart it it takes me back to login

I am having the hardest time installing games on my computer.