I am having problems with my Vault rewards

SlenderM4ster12 · May 19, 2018

I have redeemed my point in the Vault and still haven't got my rewards. It has now been two days and i still haven't got a email for it.

:)

RaidanAidan · May 19, 2018

Xbox Live Rewards Problem

I am attempting to access my xbox live rewards vault to redeem my points that I have yet to spend. However when I am brought to the site, whenever I click sign-in, it redirects me to the same page. and if somehow I am logged in, whenever I click to access
my vault, it forces me to show how xbox live rewards switched over to microsoft rewards and how it switched over may 31,2018 (basically not allowing me to access my vault at all).

DcFreak1080 · May 19, 2018

Still missing credits

i was told to wait 96 hours an i still haven't gotten my credits that i claimed through the vault with my gems its a 10,000 and 5,000 rewards credit.....

XBLRewards8 · May 21, 2018

Hello SlenderM4ster12,

Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate. In the meanwhile, be sure to keep an eye on your Vault registered email address, and that email's junk mail folder.

SlenderM4ster12 · May 30, 2018

I have found out the issue on my side. My email was cancelled but now it is back up and running. Is there anyway I could be sent an email for my reward redemptions. I'm extremely sorry for causing any issues.

XBLRewards8 · Nov 3, 2018

Hello SlenderM4ster12,

Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
down menu that appears.

SlenderM4ster12

I have found out the issue on my side. My email was cancelled but now it is back up and running. Is there anyway I could be sent an email for my reward redemptions. I'm extremely sorry for causing any issues.

XBLRewards8

Hello SlenderM4ster12,

Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate. In the meanwhile, be sure to keep an eye on your Vault registered email address, and that email's junk mail folder.

XBLRewards8

Hello SlenderM4ster12,

Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
down menu that appears.

Omar Siddiqui

I am having the same problem right now, I just purchased the vault edition battle pass but did not get the 50 level skip and vault upgrades, only access to the normal battle pass. I got no extras.

D Stan

add me to this list. have been banned from bing rewards for a few years now, and figure i'm just going to be losing my xbox live rewards. (especially since most everything on xbox live rewards vault is "out of stock")

I am having problems with my Vault rewards