I am having issues with minecraft.net.

turkapy · Jan 28, 2025

For the past couple of days I have been having a massive issue with minecraft.net.

I wanted to change my skin so I can add the new capes onto my character. However, every time I try to access the link, it says I don't own Minecraft and it logs me out. I have made sure I am in the right account, which I am, but I still can't get it to work. I have also tried all the online advice from previous forums, but they don't help either. I am becoming extremely frustrated with minecraft.net as of now. All I want to do is a simple action on the website, but it won't allow me.

I have seen others talk about it and they are experiencing similar problems. Based on their experiences, it seems to have been going on for about 10 days now. I know there has already been a discussion about this issue here, but the thread hasn't had any recent assistance from a Microsoft Agent in some time.

I believe that it is a server issue that needs to be looked into. I have no problems playing Minecraft, it just seems to be a problem with minecraft.net specifically. I hope this gets fixed soon, this situation is extremely frustrating.

:)

turkapy

Thank you! I will forward my problem to the links you provided. Hopefully the issue will be resolved soon.

Also, while you can change your skin from the Minecraft launcher, you can't equip capes there for some reason. It's a bit of an oversight in my opinion.

Gerardo CG

Hi there Turkapy, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

Recently, I noticed that this issue has also started occurring with many other players, which means that other players also don't see the game as purchased on the official Minecraft website, even though it works fine in the official Minecraft Launcher app.

It seems to be a widespread problem with the Minecraft website and not a specific issue with your account.

In this situation, I would recommend reporting the problem to the Xbox team using the green "Report" button located on the right side of the following website:

https://support.xbox.com/xbox-live-status

This way, the Xbox engineers will be notified about this emerging issue and will work on a solution as quickly as possible.

Additionally, you can also choose to contact Minecraft Support using the following link, as they manage and ensure the proper functioning of the game's website:

https://help.minecraft.net/hc/requests/new

In the meantime, you should be able to change the game's skin and equip capes from the official Launcher itself. If I'm not mistaken, it's also possible to do it from there instead of from the official website.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players with our best intentions.

I appreciate your understanding, and let's hope they resolve the issue soon!

Kind regards,
Gerardo.

Raiven Martin

I am on the right account, and I purchased it through google play. It says I have it on minecraft.net, and I tried downloading the launcher on both minecraft.net and microsoft. Thank you.

Geri M.

Hi FernandoMorelock1,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Have a great Day!

Best regards,

Xbox Forum Moderator

Microsoft Community

Geri M.

Hi FernandoMorelock1,

Thank you for writing to Microsoft Community Forums.

I understand that you are having issues in buying Minecraft. I’ll certainly assist you with this.

You may want to refer the troubleshooting steps mentioned in the article Troubleshoot problems when paying for something from Microsoft Store and see if that helps.

Another useful article is Payment Troubleshooting FAQ – Home (minecraft.net)

However, we do have a dedicated team for any purchase or refund related queries, let me point you in the right direction. I would suggest you to get in touch with the Microsoft Store Support team and they will help you with the appropriate details

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Have a great day ahead.

Sincerely,

Xbox Forum Moderator

Microsoft Community

I am having issues with minecraft.net.