I am having a real issue with the lack of customer support here. I have 2 kids on my family...

Hi crystal 22

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We will not be tracking this topic going forward, therefore, if you need further assistance, please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)

Sincerely



Microsoft Forum Moderator

I am having a real issue with the lack of customer support here. I have 2 kids on my family account set up to an Xbox and for some reason the password isn't working. The password recover is also not working. There's no way to contact Microsoft either for help.

Hi crystal 22



Greetings!



Thank you for posting in Microsoft Community.



We understand that this situation is difficult, and it might be affecting your gaming experience, let’s work on this together as team to get to the bottom of this.





For me to better understand the issue, I’d like to ask a few questions:

1. When recovering or resetting the child's account password, are you getting an error message? Please provide us a screenshot.
   
2. Have you tried logging into the parent account in the family and try to modify the child's account info?
   

We look forward to your reply.



Sincerely



Microsoft Forum Moderator

I love this thread - both the good points and bad. One additional comment I wanted to throw out there that's been very positive for me is that my real-life family LOVES watching me care for my Skyrim family. The Dawnstar house near Whiterun is my family
home and I have my wife, Ysolda, plus 2 adopted kids, Lucio and Hroar, living there. (As well as a hourcarl, steward and bard. lol) It has become a nighttime tradition now in my real-life house that the kids get on their PJs and come sit on the couch while
I play with my Skyrim kids. My real-life kids get to vote on gifts to give, what games to play, etc. I have 3 kids ages 7 and under and this is the most peaceful 15-20 minutes of the whole day. lol In regards to quality time spent with the real-life
family, this has been worth way more than the $5 cost.

I have the same problem and am absolutely furious with Xbox's lack of customer service and support.

I am having problems. I am the parent of the family acct. I was able to download my wife and kids ID but when I try to download mine it says my email and password are not correct. I am the only one in my family that uses the 2 step auth but it doesn't
ask for anything it just says its wrong and I should go to account.live.com to fix it. I go there and have no issues signing in. None of my info has changed.