I am have issues

My Xbox 1 will not take me to the home page when it turns on. it stays at the "Xbox One" green loading screen, then it goes to a dark screen, will occasionally say hi Adam, and then nothing else. when I press the home button on the controller a notice appears
saying that something is wrong, presenting an error 0x80070490. what should I do?

:)

 

I have 2 issues

Hello, I've been having some issues with my rewards program account. The first one is that I never received my points for referring my friend, Steve, gamertag: DTGunslinger to Xbox one, he upgraded I'd say about 7 or 8 months ago and bought black ops 3 and
all the maps digitally on the Xbox store within that first week plus a couple walking dead episodes, and I still haven't received my points for him.... And my second issue is that when I go to my profile it says I need to become a gold member to be moved up
in my ranking, but I've been a gold member since about 2007ish(?), And when I try to put in my gold information it makes me purchase a new monthly plan but I'm enrolled in the 9.99 automatic renewal monthly plan..... My gamertag is but the way...

 

I have 2 issues

Hello Etherealdrow,

We see that you were a part of the October 2014 Refer a Friend to Xbox One offer, but did not refer anyone. Furthermore, both you and your referral had to be members in the Rewards program, and we see that your friend has never been a Rewards member. Furthermore,
there was no purchase component on that offer beyond purchasing the console, so you would not get Credits for their purchases.

Regarding your second issue, we see that you are being recognized as a Gold member, and we do not see a prompt to go Gold on your MyVIP page. You can also see that you were awarded at a Gold level for your MyVIP purchases in August, and they are currently
pending on your MyRewards page.