I am going nuts. Years ago I averaged 25-40ms latency but despite paying for higher...

Hello hoansbuckler,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,



Microsoft Community Moderator

Hi hoansbuckler,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you're experiencing latency issues with your Xbox connection. I understand how frustrating it can be to have high latency and packet loss while gaming. Let's see if we can troubleshoot this issue together.



Firstly, it's important to note that latency can be affected by a variety of factors, including your internet connection, network congestion, and distance from the server. It's possible that the issue could be with your ISPs, but it's also possible that there could be an issue with your Xbox or your home network.



To start, let's try some basic troubleshooting steps:



1. Restart your Xbox and your router/modem. This can often help to clear up any temporary issues that may be causing latency.

2. Disconnect other devices that are connected or using the network.



2. Check for any firmware updates for your router/modem and Xbox. Updating to the latest firmware can often help to improve performance.



3. Try connecting your Xbox directly to your modem with an Ethernet cable, bypassing your router. This can help to rule out any issues with your router.



4. Check your network settings on your Xbox. Make sure that your NAT type is set to "Open" and that your network connection is set to "Wired" if possible.


5. You may need to contact your ISP to open these ports: Learn more: Network ports used by the Xbox network on the Xbox console | Xbox Support

These ports must be open to connect to the Xbox network:

-Port 88 (UDP)
-Port 3074 (UDP and TCP)
-Port 53 (UDP and TCP)
-Port 80 (TCP)
-Port 500 (UDP)
-Port 3544 (UDP)
-Port 4500 (UDP)

For more troubleshooting steps, you may visit this webiste: Learn more: Troubleshoot your network connection speed | Xbox Support

I hope this information will help you to resolve your issue. We look forward for your response.

Cheers,

Microsoft Community Moderator

Similar thing happened to me a week ago, went from an average of 21ms to 156ms, no idea what the cause is. It affects both my Xbox One and an X, I am in the UK so I'm not sure if it's related. Multiplayer is now impossible for me
thanks to constant disconnects. I've used speedtest.net through the edge browser and got averages of 16ms. I currently have no idea how to fix this.

Same has happened to me since last Friday, normally my latency in the detailed network statistics was always between 20-40ms and now its at 150-160ms and it wont go down. playing fortnite has become a lot more difficult because of the extra lag. tried everything
to fix the latency but no luck.

[quote user="steverunsalot"]should I get the 15 down/ 5 up or should I pay the extra 5 bucks a month for the 25 down/ 25 up?[/quote]For actual gaming purposes, the bandwidth isn't as much of a concern as latency is. As latency isn't going to change based
on up/down speed alone, it won't matter.

I personally would spring for the 25/25 plan, but that's because I do more than just gaming.

let me know if you figure out a solution as i am having the same issue i have 39mpbs down 3mpbs up my latency on live is 40ms my ping on the east servers says 60ms and yet i get lag.