I AM FRUSTRATED WITH MICROSOFT SUPPORT!

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I’m sorry to hear that your account may have been compromised. We’re here to help you regain access and secure it.

First, we’ll guide you through the account recovery process. It’s important to have access to the email address associated with your account so you can follow the steps to verify your identity. However, if your email address was changed, you’ll need to use the new email address to submit a request for account recovery at this link: https://account.live.com/acsr. Once you fill out the form, someone from the Microsoft account recovery team will reach out to you via email to help you recover your compromised account. Additionally, please avoid leaving any fields blank when filling out the form. If you're unsure about certain information, make your best guess instead.

If you're unsure of the new email address, unfortunately, we won’t be able to recover it directly. However, you can try retrieving your email address here: https://account.live.com/username/recover using the phone number associated with your account.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope the information above helps. Let me know if you need further assistance. Thanks!

Dude, I was a cop, don't try to tell me what they do and don't do. You are wrong. And, FYI, I have solved crimes INSTANTLY and have returned property INSTANTLY. I've been to domestics and made arrests on the spot. I have caught and arrested shop lifters
within minutes of the store calling AND returned the shop lifted items the same day.

YOU DO NOT KNOW WHAT YOU ARE TALKING ABOUT.

I HAVE SOLVED CRIMES AND CAUGHT CRIMINALS, HAVE YOU?

you don't seem to understand

if and WHEN escalations department has anything they will write notes for the phone support

phone support cannot give you anything that they do not have

thats a seperate department nor can they give out a number for the escalations department which is a very very small department



you have to relieze that there is over 30million xbox live users and counting

depending on caseload this can take time

have you ever filed a police report and get any result the next day ?

no you can;t because the police department has other cases in the hundreds in any major city and then its very few officers

(btw check your history books it wasn't einstien it was ben franklin who has 2 centuries over einstien)

en.wikiquote.org/.../Benjamin_Franklin

And, once again NG, I WAS NOT PHISHED. So all of the steps you are talking about related to phishers do NOT have to be done on my case. Console ID, IP addresses, Console shipping database, and purchase history. That is all that needs to be done to confirm
my account was hacked. What they do AFTER they restore my account is up to them, but they do NOT need to freeze my account to do ANY of the things you are talking about. All of that stuff is HISTORY. You run a DB querry for specific dates and anything that
would be generated after my account was reinstated would not show up or have to be sifted through.

Again how do you tell the difference between a theft and someone just changing their IP address themselves which is pretty straight forward if you know how to press an on/off switch or can find a suitable program on the interweb.