I am completely locked out of my account. How can I get help?

Discus and support I am completely locked out of my account. How can I get help? in XBoX Accessibility to solve the problem; I punched in the incorrect password recently and it has locked my account. I used to have the Authenticator app, but recently upgraded phones and... Discussion in 'XBoX Accessibility' started by Gene Pelletier, Feb 1, 2025.

  1. Gene Pelletier
    Gene Pelletier Guest

    I am completely locked out of my account. How can I get help?


    I punched in the incorrect password recently and it has locked my account. I used to have the Authenticator app, but recently upgraded phones and forgot to transfer the Authenticator account. What can I do to recover my account? I tried account recovery and it did not work. Is there any support that I can talk to in order to fix my problem or something of the sorts?

    :)
     
    Gene Pelletier, Feb 1, 2025
    #1
  2. Mario.H.P. Win User

    I am locked out of my account

    Hello, Chris! My name is Mario and I welcome you to the Microsoft Xbox Community!

    I'm sorry to hear that you are experiencing this problem with your account and I understand how important it is for you to be able to recover it.

    In the following link you can follow the step by step process to recover your account:

    https://account.live.com/acsr

    From there you can use a new email address to recover your account and have the Microsoft team contact you.

    I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

    Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.
  3. James Tranum Win User

    I'm locked out my account and unless I can speak to an actual human being, I'm going to lose over 10 years of gaming progress

    Keep in mind, the account I am using is a second account I made purely so I can ask this question and make this post because I am completely locked out of my actual account
  4. ShaneHepburn Win User

    I am locked out of my microsoft account

    I need to not be locked out of my account as my son cannot use his xbox it was a xmas present he is not pleased.

    Could someone help please!
    Hello Karen Wilson1A,

    thank you for posting on the Xbox Forums can you please go to Recover Account


    thanks

    Shane
  5. Julian_ Win User

    I am locked out of my microsoft account

    Hi Karen! What do you mean by 'locked out'? Do you no longer have the password or email for your Microsoft account?
  6. KiLLZ v 3PICZ Win User

    'Your Microsoft Account is Locked' 0x80a40014

    I am having trouble getting on my Xbox one account because my account is locked and I have looked everywhere to find out how to unlock my account so please reply to this Asap.
Thema:

I am completely locked out of my account. How can I get help?

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