I am being told to update my billing info and its up to date xbl rewards

Discus and support I am being told to update my billing info and its up to date xbl rewards in XBoX Rewards & Social to solve the problem; my billing info is correct yet i cant deposit my rewards which is inconvenient as i want to buy a dlc for a game that is a limited time... Discussion in 'XBoX Rewards & Social' started by itsprojectxii, Oct 17, 2016.

  1. itsprojectxii
    itsprojectxii Guest

    I am being told to update my billing info and its up to date xbl rewards


    my billing info is correct yet i cant deposit my rewards which is inconvenient as i want to buy a dlc for a game that is a limited time

    :)
     
    itsprojectxii, Oct 17, 2016
    #1
  2. OrphanCandy379
    OrphanCandy379 Guest
    Not receiving Reward Points

    I am not receiving my XBOX Live Gold Reward Points and the emails are telling me to update the billing info. However the billing info is up to date. I contacted support and they told me to post here and gave me a reference number.
    [Mod Removed]
     
    OrphanCandy379, Oct 17, 2016
    #2
  3. sprintMT
    sprintMT Guest
    Xbox live rewards not being deposited

    My Billing info is up to date and my Xbox Live Rewards are not being deposited into my Xbox live account.
     
    sprintMT, Oct 17, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    I am being told to update my billing info and its up to date xbl rewards

    Hello itsprojectxii,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. We apologize for the
    inconvenience.
     
    XBLRewards8, Oct 17, 2016
    #4
  5. XBLRewards8 Win User

    I am being told to update my billing info and its up to date xbl rewards

    Hello itsprojectxii,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. We apologize for the
    inconvenience.
  6. Dakrkplayer2 Win User

    Unable to join Live Rewards program

    When you sign up for XBOX LIVE. It will ask you you under 18 or 18 and over. When you make your info. It will date of birth. This sign up is not related to reward progame itself. But signing up for LIVE itself. I think you have signe up for XBL with the
    wrong date. But only person can help you on that is XBOX LIVE reward support forum page. Can' link i right off hand. I am on a XBOX 1 and not a PC.
  7. crazyhorse9991 Win User

    problem with redeem 12 mo live code

    I am getting the same error. A quick google suggests that it comes up when there are problems with billing info. I've checked all my billing info and its all correct, I don't know what to do now.
  8. Aurelio B. Win User

    Xbox Live redeem code problem PLEASE HELP

    hello, first, the cards do not expire. second, there could be a problem with your billing account. go to commerce.microsoft.com to update billing info and check that everything is filled and up to date.
  9. EX1TxWOUNDS Win User

    Can't download profile: Error code 800704DC

    I agree fully I've been without xbl for 22 days and I changed passwords updated my billing info made payment bought msp online and I cannot download my profile Microsoft step your game up you aren't sony
Thema:

I am being told to update my billing info and its up to date xbl rewards

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