I am being repeatedly charged for my yearly subscription

Discus and support I am being repeatedly charged for my yearly subscription in XBoX on Consoles to solve the problem; I payed $60 at the beginning of the year for a yearlong Live Gold Subscription. So far, it has charged me about $30-40 per month, in addition to the... Discussion in 'XBoX on Consoles' started by SunBebeh, May 5, 2018.

  1. SunBebeh
    SunBebeh Guest

    I am being repeatedly charged for my yearly subscription


    I payed $60 at the beginning of the year for a yearlong Live Gold Subscription. So far, it has charged me about $30-40 per month, in addition to the one-time $60 payment when I first subscribed. Any way I can remove that?

    :)
     
    SunBebeh, May 5, 2018
    #1
  2. Madd Milliner
    Madd Milliner Guest
    Being billed for two subscriptions

    I originally bought the monthly subscription for Xbox Live Gold, but decided to change it to a yearly one. It charged me the £39.99 for the yearly, but I'm still being charged £5.99 each month for the other subscription. The annoying thing is when I try
    and access the Subscriptions page on my account it sends me to the 'Help us protect your account' screen over and over. No matter how many times I verify my account with the code it spits me back out there.

    I tried logging on via my Xbox but it only lists my annual subscription. I am beyond confused. Anyone know how I can get past this account protection screen to look at my subscriptions? I don't want to keep being charged £5.99 for something I've already
    paid for.
     
    Madd Milliner, May 5, 2018
    #2
  3. ConorW94
    ConorW94 Guest
    Xbox charged me for yearly subscription when I had auto renewal off?

    I turned auto-renewal off on Xbox as my yearly subscription was due to be paid, but xbox have gone and charged me for a yearly subscription when this was off. Am i able to cancel and get a full refund?
     
    ConorW94, May 5, 2018
    #3
  4. Smwutches
    Smwutches Guest

    I am being repeatedly charged for my yearly subscription

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, May 5, 2018
    #4
  5. Smwutches Win User

    I am being repeatedly charged for my yearly subscription

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Andrius Angus Win User

    I want to cancel a xbox live gold subscription on a banned account how do I do that?

    it isnt that I am on a yearly subscription with automatic renewal, I have received charges for a subscription on a account that is banned
  7. Dburke1990 Win User

    Xbox Stealing My Money

    I was given a one month trial when I bough my xbox that automatically changed to a recurring one month membership. Last month I upgraded the monthly gold membership to a yearly one. Yet this month, Microsoft still charged my account the monthly fee on top
    of the yearly one. So I am now essentially being charged for two live accounts even though I only have one! The "contact us" tabs on the Microsoft website don't open to anything, neither does the live chat option. When I tried to cancel the monthly subscription,
    the screen said the only one I have is a yearly membership, even though they just charged me the monthly fee last week!!

    I live in Ireland, I can't find any other way of dealing with this issue from the Microsoft website.
  8. Smwutches Win User

    Xbox gold membership

    If you're switching to a yearly subscription, it will charge $60 all at once.
  9. Mario.H.P. Win User

    Why am i being charged for a subscription?

    Hello, Sutanya! My name is Mario and I welcome you to the Microsoft Xbox Community!

    I can understand your concern and please don't worry I am here to help you.

    Could you kindly give me more details about your inquiry?

    Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.
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I am being repeatedly charged for my yearly subscription

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