I am being charged double for the Gamepass subscription

Hello Buckey, my name is Khaji I am the independent advisor and I will be happy to help you today.

You can request a refund of the duplicate charge in this case through the following link:

https://support.xbox.com/forms/request-a-refund

You must select "Billing error" as the reason and then "Duplicate charge for the same item".

In order for the refund team to better understand the problem you are experiencing, please make sure to provide all the details in the text box that will appear.

Best regards, Khaji

You can always cancel your gamepass subscription to avoid being charged any more.

Hello, Sutanya! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

Could you kindly give me more details about your inquiry?

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

If you're not seeing these charges in your purchase history, it means these charges are coming from another account. I recommend looking at all the accounts you use. On this link, you can check your purchase history.

https://account.microsoft.com/billing/orders

If you cannot locate the account, you will need to call your bank to cancel the charges and request a refund.

If you locate the account, this link contains instructions on how to request a refund and cancel your subscription.

https://support.xbox.com/en-us/help/subscriptio...

Hi CharlesCarpenter! My name is Ricardo an independent advisor ready to help you with this situation!

This could be for 2 reasons, a charge error that will be corrected in about 48 hours or a suscription active on s second account, you can know more how to investigate unknown charges here

https://support.microsoft.com/en-us/account-bil...