I am banned so can't play Minecraft, but I don't have any active bans or historical bans

Discus and support I am banned so can't play Minecraft, but I don't have any active bans or historical bans in XBoX Accessibility to solve the problem; Hi there As above. I can't submit a case review because there are no enforcement bans on my account. I don't recall ever being banned - I bought... Discussion in 'XBoX Accessibility' started by Harry Suffolk, Oct 29, 2022.

  1. I am banned so can't play Minecraft, but I don't have any active bans or historical bans


    Hi there

    As above. I can't submit a case review because there are no enforcement bans on my account. I don't recall ever being banned - I bought Minecraft in Dec 2020, I played it for a couple of months, and then I didn't log in again until now and it is banned.

    How do I get unbanned, or at least submit it for review? To reiterate - I can't click submit review etc against an enforcement that isn't showing on my account.

    Thanks

    :)
     
    Harry Suffolk, Oct 29, 2022
    #1
  2. JosefLBohorquez Win User

    I am banned so can't play Minecraft, but I don't have any active bans or historical bans

    You may need to wait for now if indeed is happening with all your games, maybe the enforcement action is recent.
    Because even if you contact Microsoft support they're going to tell you the same

    Just in case try using your account on a different device
  3. Harry Suffolk Win User

    I am banned so can't play Minecraft, but I don't have any active bans or historical bans

    Hi there

    No I don't - it says banned user in the top-right when I go to eg find support or look at enforcements. It is only on Microsoft account.

    Thanks
  4. JosefLBohorquez Win User

    I am banned so can't play Minecraft, but I don't have any active bans or historical bans

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Harry

    Please check if maybe you have online restrictions in a different game.
    Exists the possibility that Mojang banned you from the game (yes, you can be banned individually)

    Let me know how it goes
  5. Harry Suffolk Win User

    I am banned so can't play Minecraft, but I don't have any active bans or historical bans

    I don't think it will ever appear. I've only just noticed it now because I want to play, it could have been on here for years.

    How do I go about getting this reviewed if there is no case review button, and the community here is unable to assist directly? I obviously want to be able to play the game I've paid money for.

    Thanks
  6. JosefLBohorquez Win User

    I am banned so can't play Minecraft, but I don't have any active bans or historical bans

    And still the same?

    If yes, you may need to wait until the enforcement action appears in the website.

    Because no one here including customer support is capable to assist you with suspensions or enforcement actions.
    Is not possible to access to your account and enforcement details.

    You can double check this statement here:
    https://support.xbox.com/help/family-online-saf...
Thema:

I am banned so can't play Minecraft, but I don't have any active bans or historical bans

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