I am attempting to recover my previous Xbox account (due to email being hacked) with a new...

okay thanks donkey, I will deffinately do that. And okay Landmark i will also do that, but as it stands the email is inactive- therefore so is the account. i will most likely have to ask customer support to change the email to a new one due to the previous
email being hacked by spamware

Thank you for your reply Lumie,

I am currently using a new microsoft account but with the same email as my hacked account, I want to know if that will interfere with the process of recovering my hacked account as the email was the same. In most of the tools you have mentioned they are asking for the email you wish to recover but that is the same email I am using now so I am in a bit of confusion.

The hacker took my old account and changed the primary email of that so I have no idea of the email the hacker is currently using on my microsoft account.

I hope you understood my question.

Thanks in advance,

Nate

I remember my email but the problem is that my email account was blocked for attempted robbery and I couldn't recover, so any attempt to recover the pasword form my account on XBOX was useless

Hello, Jessy my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

It's understandable how frustrating it must be to not be able to use your new Microsoft account with your Playstation due to the previous account being hacked.

Contact Microsoft Support:

This is the most direct and effective way to get help with your situation. Explain the issue in detail, including the date and time your previous account was hacked and your attempts to unlink it. You can contact Microsoft Support through the following channels:

https://support.microsoft.com/home/contact

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Abtahi

Sorry to hear that your account has been compromised, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

Please note that here in the public forums no one can tell you the specific email / modify or share account details due to privacy and security policies

Sadly creating a new Microsoft account with the previous email doesn't restore the content and purchases
That are connected to the whole account itself, not the email / alias