I always get this when I open Ragnarok Online

Discus and support I always get this when I open Ragnarok Online in XBoX Games and Apps to solve the problem; The game has been crashed! UTC Time: 03/02/2025 02:17:00 Local Time: 03/02/2025 10:17:00 EXE version: 2021-11-16 Gepard version: 2024122191 OS... Discussion in 'XBoX Games and Apps' started by Kris Torres1, Feb 25, 2025.

  1. Kris Torres1
    Kris Torres1 Guest

    I always get this when I open Ragnarok Online


    The game has been crashed!

    UTC Time: 03/02/2025 02:17:00

    Local Time: 03/02/2025 10:17:00

    EXE version: 2021-11-16

    Gepard version: 2024122191

    OS version: Windows 11

    0x52ac60f6 igc32.dll

    0x5264bcf2 igc32.dll

    0x5264bae2 igc32.dll

    0x5264bcb2 igc32.dll

    0x5262e449 igc32.dll

    0x525caca6 igc32.dll

    0x525bf6d4 igc32.dll

    0x5228acc7 igc32.dll

    0x524be660 igc32.dll

    0x524bf06b igc32.dll

    0x524be847 igc32.dll

    0x524beed1 igc32.dll

    0x524bede3 igc32.dll

    0x52b21264 igc32.dll

    0x52b21413 igc32.dll

    EAX: 0x3a79b93c | 0981055804

    ECX: 0x2ea6c486 | 0782681222

    EDX: 0x506c6c69 | 1349282921

    EBX: 0x56983000 | 1452814336

    ESI: 0x00000000 | 0000000000

    EDI: 0x543a785c | 1413118044

    ESP: 0x3a79b908 | 0981055752

    EBP: 0x3a79b920 | 0981055776

    EIP: 0x52ac60f6 | 1387028726

    DR0: 0x00000000 | 0000000000

    DR1: 0x00000000 | 0000000000

    DR2: 0x00000000 | 0000000000

    DR3: 0x00000000 | 0000000000

    DR6: 0x00000000 | 0000000000

    DR7: 0x00000000 | 0000000000

    =============================================================================

    RST: 0

    SST: 0

    CST: 0

    TCI: 0

    TL1: 0

    TL2: 21

    TL3: 4

    SC_1: 0

    SC_2: 0

    SC_3: 0

    SC_4: 0

    SC_5: 0

    SC_6: 0

    PVF_1: 10

    PVF_2: 0

    PVF_3: 0

    PVF_4: 2010100944

    PVF_5: 313374220288

    XIC: 0 - 0

    EB: 0 0 0 0

    PID: 11484

    =================================== Stack ===================================

    3a79b908: 5c 78 3a 54 5c 78 3a 54 00 30 98 56 00 00 00 00 \x:T\x:T 0 V

    3a79b918: 7c b9 79 3a 00 00 00 00 40 b9 79 3a f2 bc 64 52 | y: @ y: dR

    3a79b928: 00 00 00 00 00 00 00 00 94 b9 79 3a e8 f6 58 50 y: XP

    3a79b938: 3c b9 79 3a 00 00 00 00 88 b9 79 3a e2 ba 64 52 < y: y: dR

    3a79b948: e8 f6 58 50 2a c4 a6 2e 30 c2 79 3a e8 f6 58 50 XP* .0 y: XP

    3a79b958: 00 30 98 56 08 a1 99 56 c0 97 99 56 18 98 99 56 0 V V V V

    3a79b968: 98 92 99 56 e8 91 99 56 d8 8f 99 56 06 00 00 00 V V V

    3a79b978: 00 00 00 00 40 ba 79 3a 7d 29 e1 53 ff ff ff ff @ y:}) S

    3a79b988: a0 b9 79 3a b2 bc 64 52 94 b9 79 3a e8 f6 58 50 y: dR y: XP

    3a79b998: 9c b9 79 3a 00 00 00 00 4c ba 79 3a 49 e4 62 52 y: L y:I bR

    3a79b9a8: e8 f6 58 50 ee c7 a6 2e f8 c3 79 3a 10 8a 5c 52 XP . y: \R

    3a79b9b8: 28 00 00 00 00 00 00 00 c8 8d 99 56 00 00 00 00 ( V

    3a79b9c8: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    3a79b9d8: 00 00 00 00 00 00 00 00 00 00 00 00 08 2f 88 56 / V

    3a79b9e8: 20 8e 99 56 e8 f6 58 50 98 92 99 56 d8 8f 99 00 V XP V

    3a79b9f8: 78 8e 99 56 58 95 99 56 30 90 99 56 60 a1 99 56 x VX V0 V` V

    3a79ba08: 90 91 99 56 80 8f 99 56 c8 98 99 56 b8 96 99 56 V V V V

    3a79ba18: f0 92 99 56 a0 93 99 56 d0 8e 99 56 38 84 8f 56 V V V8 V

    3a79ba28: 00 00 00 00 00 00 00 00 00 00 00 00 1e 00 00 00

    3a79ba38: 1f 00 00 00 ee c7 a6 2e c8 c2 79 3a f5 7a e4 53 . y: z S

    3a79ba48: 00 00 00 00 20 c2 79 3a a6 ac 5c 52 08 2f 88 56 y: \R / V

    3a79ba58: 30 c2 79 3a 04 2b 00 00 70 7a 5c 52 80 7a 5c 52 0 y: + pz\R z\R

    3a79ba68: 90 7a 5c 52 a0 7a 5c 52 b0 7a 5c 52 c0 7a 5c 52 z\R z\R z\R z\R

    3a79ba78: d0 7a 5c 52 e0 7a 5c 52 f0 7a 5c 52 00 7b 5c 52 z\R z\R z\R {\R

    3a79ba88: 10 7b 5c 52 20 7b 5c 52 30 7b 5c 52 40 7b 5c 52 {\R {\R0{\R@{\R

    INIT: 16 : 1a : 0

    VSYNC: 1

    LL/LLD: fb/146

    FM: 6dc7c4

    TM: fb5f78

    LID: 10418

    PMU: 79444

    CMU: 7940c

    =============================================================================

    Loaded GRFs:

    [0] gepard.grf

    [1] palette.grf

    [2] main.grf

    [3] resources2022.grf

    [4] rdata.grf

    [5] data.grf

    =============================================================================

    Network packet's statistic:

    s_bytes: 0 bytes

    r_bytes: 0 bytes

    s_packets ->: 0

    r_packets <-: 0

    =============================================================================

    00# [ OK ] LuaFiles514\Lua Files\Enchant\EnchantList.lub [313 ms]

    01# [ OK ] LuaFiles514\Lua Files\Enchant\EnchantList_f.lub [313 ms]

    02# [ OK ] LuaFiles514\Lua Files\ItemReform\ItemReformSystem.lub [328 ms]

    03# [ OK ] LuaFiles514\Lua Files\ItemDBNameTbl.lub [328 ms]

    04# [ OK ] ContentData\Repute\ReputeGroupData.bson [328 ms]

    05# [ OK ] ContentData\Repute\ReputeInfoData.bson [328 ms]

    06# [ OK ] MapInfoTable.scp [375 ms]

    07# [ OK ] system\RecommendedQuestInfoList_EN.lub [391 ms]

    08# [ OK ] system\OngoingQuestInfoList_EN.lub [438 ms]

    09# [ OK ] savedata\OngoingSimpleViewList.lua [516 ms]

    10# [ OK ] LuaFiles514\Lua Files\DataInfo\QuestInfo_f.lub [516 ms]

    11# [ OK ] ContentData\EffectData\EZ2STREffect.bson [531 ms]

    12# [ OK ] ResNameTable.txt [1797 ms]

    13# [ OK ] ExceptionMinimapNameTable.txt [2188 ms]

    14# [ OK ] mapPosTable.txt [2188 ms]

    15# [ OK ] BuyingStoreItemList.txt [2188 ms]

    16# [ OK ] LuaFiles514\Lua Files\datainfo\tb_checkAttendance_banner.lub [2203 ms]

    17# [ OK ] LuaFiles514\Lua Files\Agit\AgitConfig_F.lub [2203 ms]

    18# [ OK ] LuaFiles514\Lua Files\Agit\AgitConfig.lub [2203 ms]

    19# [ OK ] LuaFiles514\Lua Files\datainfo\tb_cashshop_banner.lub [2203 ms]

    20# [ OK ] LuaFiles514\Lua Files\DataInfo\TB_Layer_Priority.lub [2203 ms]

    21# [ OK ] LuaFiles514\Lua Files\service_korea\ExternalSettings_kr_sak.lub [2203 ms]

    22# [ OK ] LuaFiles514\Lua Files\transparentItem\transparentItem_f.lub [2203 ms]

    23# [ OK ] LuaFiles514\Lua Files\transparentItem\transparentItem.lub [2203 ms]

    24# [ OK ] LuaFiles514\Lua Files\datainfo\LapineUpgradeBox.lub [2203 ms]

    25# [ OK ] LuaFiles514\Lua Files\datainfo\LapineDdukDDakBox.lub [2219 ms]

    26# [ OK ] LuaFiles514\Lua Files\OffsetItemPos\OffsetItemPos.lub [2219 ms]

    27# [ OK ] LuaFiles514\Lua Files\OffsetItemPos\OffsetItemPos_F.lub [2219 ms]

    28# [ OK ] LuaFiles514\Lua Files\EffectTool\ForceRenderEffect.lub [2219 ms]

    29# [ OK ] LuaFiles514\Lua Files\StylingShop\StylingShopInfo.lub [2219 ms]

    30# [ OK ] LuaFiles514\Lua Files\StylingShop\StylingShopInfo_F.lub [2219 ms]

    =============================================================================

    00000001 ..\ftwrk.lex

    00000001 D:\RetRO Full\ProhibitionLog.gd

    =============================================================================

    0x00400000 0x00fb5000 D:\RetRO Full\Ragexe.exe

    0x77c80000 0x001ba000 C:\WINDOWS\SYSTEM32\ntdll.dll

    0x767f0000 0x000f0000 C:\WINDOWS\System32\KERNEL32.DLL

    0x779d0000 0x00299000 C:\WINDOWS\System32\KERNELBASE.dll

    0x65ae0000 0x000ac000 C:\WINDOWS\SYSTEM32\apphelp.dll

    0x6cb80000 0x0028f000 C:\WINDOWS\SYSTEM32\AcLayers.DLL

    0x769b0000 0x000c7000 C:\WINDOWS\System32\msvcrt.dll

    0x76370000 0x00022000 C:\WINDOWS\System32\GDI32.dll

    0x76a80000 0x0001a000 C:\WINDOWS\System32\win32u.dll

    0x76c70000 0x000eb000 C:\WINDOWS\System32\gdi32full.dll

    0x77640000 0x00085000 C:\WINDOWS\System32\msvcp_win.dll

    0x76240000 0x00110000 C:\WINDOWS\System32\ucrtbase.dll

    0x77800000 0x001c3000 C:\WINDOWS\System32\USER32.dll

    0x777b0000 0x0004b000 C:\WINDOWS\System32\SHLWAPI.dll

    0x764f0000 0x000b9000 C:\WINDOWS\System32\RPCRT4.dll

    0x6cb60000 0x0000f000 C:\WINDOWS\SYSTEM32\SortWindows61.dll

    0x77780000 0x00025000 C:\WINDOWS\System32\IMM32.DLL

    0x75a70000 0x00060000 C:\WINDOWS\System32\WS2_32.dll

    0x76460000 0x0007f000 C:\WINDOWS\System32\ADVAPI32.dll

    0x776f0000 0x00083000 C:\WINDOWS\System32\sechost.dll

    0x76b10000 0x00155000 C:\WINDOWS\System32\ole32.dll

    0x77350000 0x0027f000 C:\WINDOWS\System32\combase.dll

    0x76d60000 0x005e8000 C:\WINDOWS\System32\SHELL32.dll

    0x76740000 0x0009e000 C:\WINDOWS\System32\OLEAUT32.dll

    0x21100000 0x0005e000 D:\RetRO Full\mss32.dll

    0x10000000 0x00015000 D:\RetRO Full\cps.dll

    0x752f0000 0x00033000 C:\WINDOWS\SYSTEM32\WINMM.dll

    0x6a210000 0x00035000 D:\RetRO Full\binkw32.dll

    0x6ca70000 0x000ec000 C:\WINDOWS\SYSTEM32\DDRAW.dll

    0x6cef0000 0x0016c000 C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.26100.2894_none_b6a792f7523cb6d4\gdiplus.dll

    0x75660000 0x00025000 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

    0x6ca50000 0x00015000 C:\WINDOWS\SYSTEM32\NETAPI32.dll

    0x60000000 0x0005d000 D:\RetRO Full\ijl15.dll

    0x732f0000 0x000f8000 C:\WINDOWS\SYSTEM32\dxgi.dll

    0x6ca40000 0x00007000 C:\WINDOWS\SYSTEM32\DCIMAN32.dll

    0x672f0000 0x00039000 C:\WINDOWS\SYSTEM32\dxcore.dll

    0x6c490000 0x0006f000 D:\RetRO Full\MSVCP140.dll

    0x6ca20000 0x00013000 D:\RetRO Full\VCRUNTIME140.dll

    0x6b1d0000 0x012b9000 D:\RetRO Full\gepard.dll

    0x76360000 0x00006000 C:\WINDOWS\System32\PSAPI.DLL

    0x6d060000 0x00091000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.26100.1882_none_cfa083c68ea51e3b\COMCTL32.dll

    0x75690000 0x0000f000 C:\WINDOWS\SYSTEM32\WTSAPI32.dll

    0x73c20000 0x0021b000 C:\WINDOWS\SYSTEM32\WININET.dll

    0x6c830000 0x001df000 C:\WINDOWS\SYSTEM32\dbghelp.dll

    0x75330000 0x00008000 C:\WINDOWS\SYSTEM32\VERSION.dll

    0x6c820000 0x00009000 C:\WINDOWS\SYSTEM32\FLTLIB.DLL

    0x035f0000 0x0005d000 D:\RetRO Full\granny2.dll

    0x732a0000 0x0004c000 C:\WINDOWS\SYSTEM32\directxdatabasehelper.dll

    0x74a70000 0x00014000 C:\WINDOWS\SYSTEM32\kernel.appcore.dll

    0x74660000 0x00049000 C:\WINDOWS\SYSTEM32\cfgmgr32.dll

    0x76aa0000 0x00069000 C:\WINDOWS\System32\bcryptPrimitives.dll

    0x75260000 0x00082000 C:\WINDOWS\system32\uxtheme.dll

    0x76620000 0x00117000 C:\WINDOWS\System32\MSCTF.dll

    0x756f0000 0x00101000 C:\WINDOWS\SYSTEM32\textinputframework.dll

    0x65d70000 0x000db000 C:\WINDOWS\SYSTEM32\CoreMessaging.dll

    0x6c580000 0x00292000 C:\WINDOWS\SYSTEM32\CoreUIComponents.dll

    0x74810000 0x000f9000 C:\WINDOWS\SYSTEM32\wintypes.dll

    0x75800000 0x0000b000 C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

    0x74aa0000 0x00012000 C:\WINDOWS\system32\napinsp.dll

    0x73e40000 0x00052000 C:\WINDOWS\System32\mswsock.dll

    0x73b40000 0x000db000 C:\WINDOWS\SYSTEM32\DNSAPI.dll

    0x75dd0000 0x00007000 C:\WINDOWS\System32\NSI.dll

    0x756d0000 0x0000e000 C:\WINDOWS\System32\winrnr.dll

    0x756b0000 0x00019000 C:\WINDOWS\system32\nlansp_c.dll

    0x747c0000 0x00012000 C:\WINDOWS\system32\wshbth.dll

    0x745f0000 0x0001d000 C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

    0x71450000 0x00061000 C:\WINDOWS\System32\fwpuclnt.dll

    0x71560000 0x00008000 C:\Windows\System32\rasadhlp.dll

    0x05030000 0x00007000 D:\RetRO Full\dinput.dll

    0x73250000 0x0004b000 C:\WINDOWS\SYSTEM32\WINSTA.dll

    0x73a50000 0x00076000 C:\WINDOWS\SYSTEM32\DSOUND.DLL

    0x73740000 0x0009a000 C:\WINDOWS\SYSTEM32\ResampleDmo.DLL

    0x73200000 0x00045000 C:\WINDOWS\SYSTEM32\powrprof.dll

    0x74740000 0x00009000 C:\WINDOWS\SYSTEM32\msdmo.dll

    0x737e0000 0x0001f000 C:\WINDOWS\SYSTEM32\winmmbase.dll

    0x731e0000 0x0000e000 C:\WINDOWS\SYSTEM32\UMPDC.dll

    0x759e0000 0x00081000 C:\WINDOWS\System32\clbcatq.dll

    0x73160000 0x00077000 C:\WINDOWS\System32\MMDevApi.dll

    0x73130000 0x00024000 C:\WINDOWS\System32\DEVOBJ.dll

    0x716b0000 0x00170000 C:\WINDOWS\SYSTEM32\AUDIOSES.DLL

    0x6c560000 0x00010000 C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll

    0x74b70000 0x006b2000 C:\WINDOWS\SYSTEM32\windows.storage.dll

    0x763a0000 0x000bc000 C:\WINDOWS\System32\SHCORE.dll

    0x747e0000 0x00021000 C:\WINDOWS\SYSTEM32\profapi.dll

    0x6ad80000 0x00067000 C:\WINDOWS\SYSTEM32\D3DIM700.DLL

    0x06350000 0x0002a000 D:\RetRO Full\Mp3dec.asi

    0x06190000 0x00016000 D:\RetRO Full\Mssfast.m3d

    0x71570000 0x0010d000 C:\Windows\System32\Windows.UI.dll

    0x6c550000 0x00009000 C:\WINDOWS\SYSTEM32\avrt.dll

    0x75230000 0x0002b000 C:\WINDOWS\SYSTEM32\SspiCli.dll

    0x75430000 0x00227000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.26100.2454_none_85b89f79f7add666\comctl32.dll

    0x6afe0000 0x001de000 C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

    0x6c520000 0x00025000 C:\WINDOWS\SYSTEM32\t2embed.dll

    0x6aad0000 0x002ad000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6d847bf48f0e9223\igdumdim32.dll

    0x68e40000 0x013ce000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6d847bf48f0e9223\igd9trinity32.dll

    0x645b0000 0x0033a000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6d847bf48f0e9223\igdgmm32.dll

    0x51f50000 0x04421000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6d847bf48f0e9223\igc32.dll

    0x6afa0000 0x0003f000 C:\WINDOWS\SYSTEM32\ControlLib32.dll

    0x648f0000 0x00090000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6d847bf48f0e9223\IntelControlLib32.dll

    0x67a40000 0x013f7000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6d847bf48f0e9223\igd9dxva32.dll

    0x75de0000 0x0044f000 C:\WINDOWS\System32\SETUPAPI.dll

    0x5ddc0000 0x0180a000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6d847bf48f0e9223\media_bin_32.dll

    0x6aea0000 0x000fa000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6d847bf48f0e9223\igdml32.dll

    0x6ae70000 0x00021000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6d847bf48f0e9223\igdinfo32.dll

    0x6ae20000 0x00045000 D:\RetRO Full\libcurl.dll

    0x75ae0000 0x00061000 C:\WINDOWS\System32\WLDAP32.dll

    0x6a9f0000 0x000d6000 D:\RetRO Full\MSVCR110.dll

    ***Moved from Windows / Windows 11 / Windows update***

    :)
     
    Kris Torres1, Feb 25, 2025
    #1
  2. Coco.D - MSFT Win User

    I always get this when I open Ragnarok Online

    Hi Kris Torres,

    We noticed that the issue you previously reported has not yet received further updates, so we are following up to confirm. Based on the error logs you provided, we suspect the problem might be related to DirectX due to the following reasons:

    1. Driver incompatibility caused by a system update (conflict between Intel DCH drivers and legacy DX7 calls).
    2. Interruption in the DirectDraw hardware acceleration channel (Error Code PVF_1: 10).
    Have you tried the solution provided by Nicholas.Z – MSFT? If you have tried it but the issue persists, we recommend performing a clean installation of an older version of Windows 11. The specific steps are as follows:

    1. Prepare a USB drive and download the Windows 11 23H2 ISO file.
    2. Copy the ISO file to the USB drive and set it as the first boot option.
    3. Reinstall the system.
      For more details, please refer to: Download iso of windows 11 that is older than the newest update (a - Microsoft Community

    Before implementing this solution, please make sure to manually back up your personal data and files.



    The Microsoft Community is committed to providing effective assistance to its users, and we don't want to let you down. If our solution helps resolve the issue, we will be very pleased. If the problem persists, please feel free to leave a comment with the latest updates.



    Best regards,
    Coco - MSFT | Microsoft Community Support Specialist
  3. Nicholas.Z - MSFT Win User

    I always get this when I open Ragnarok Online

    Hi, Kris Torres1

    Thanks for your reply!



    Due to the compatibility conflict between Windows 11 24H2 and DirectX, the game may not be able to run in DirectX 9. It is recommended that you try the following method:

    Find your game shortcut, right-click it, select Properties, and then in the Target column, add -dx9 (note the space in front of the symbol -). See if it can solve your problem.

    Best Regards

    | Microsoft Community Support Specialist
  4. Nicholas.Z - MSFT Win User

    I always get this when I open Ragnarok Online

    Hi, Kris Torres1

    Thank you for your reply!

    It seems that this is related to the system compatibility of the latest version of Window 11. I suggest you try to roll back and update to the previous version:

    I. uninstall updates:

    1.Windows update >, select "start > settings". Under related settings, select update history > uninstall updates or use the following shortcut:

    2. Select the update you want to delete from the list, and then select Uninstall.





    II. Rollback the system

    If the above scheme can't uninstall the update, and you haven't updated for 10 days, and you have kept the Windows.old and $windows.~bt folders, you can also try to roll back to the previous version of Windows. Please refer to the specific steps:

    Go back to the previous version of Windows - Microsoft Support





    III. Restore the system from the restore point (if you have a restore point)

    Please refer to the following link for specific steps:

    System Restore - Microsoft Support



    If you can't roll back to the old version of Windows 11 system, in order to ensure that your game can run perfectly, you can try to install the old version of Windows 11 completely. Please manually back up your personal data and files before implementing this scheme, and then follow the following steps to perform the new installation:

    1. Prepare a USB flash drive and download the ISO file of 23H2 according to the method provided by Ramesh, the volunteer host in the link below.

    Download iso of windows 11 that is older than the newest update (a - Microsoft Community



    2. Copy the ISO to the USB flash drive.

    3. Restart the computer, then insert the U disk into the computer, enter the Bios according to your computer manufacturer's instructions, and set the U disk as the first startup item.

    4. Next, a new installation will be started, and you can follow the steps.



    Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more.



    As we are only support personnel, not Microsoft engineers and employees, we suggest that you can press Windows+F to give your questions and comments back to Microsoft officials. Only when you give your feedback will the development team know about the problems.



    After submission, please share the feedback link here, because this will allow others on the forum (including me) to vote for your submission. More votes will increase the attention and priority of the development team. Thank you for your understanding!



    If you need more help, please feel free to contact us.

    Best Regards

    | Microsoft Community Support Specialist
  5. Kris Torres1 Win User

    I always get this when I open Ragnarok Online

    I got this error ever since I upgraded my windows to the latest version this happened. I got no problems playing this game with the previous version.

    I've tried doing what you suggested but the game still crashes.
  6. Nicholas.Z - MSFT Win User

    I always get this when I open Ragnarok Online

    Hi, Kris Torres1

    Welcome to Microsoft Community.

    We understand that you will get an error when you open the game Ragnarok Online.

    Judging from the content you provided, the problem may be related to game components and compatibility. I suggest you try the following scheme:

    I. Reinstall the game

    Delete all the current game files, and then visit Ragnarok Online in official website to download the game again. Will the same problem appear after the installation?



    II. install DirectX component and C++ component package:

    -DirectX

    Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center



    -C++

    Latest supported Visual C++ Redistributable downloads | Microsoft Learn





    III. re-register all dll files

    1. search for cmd in the start menu and run cmd as an administrator.

    2. Enter directly at the command prompt in the cmd window:

    for %1 in (%windir%/system32/*.dll) do regsvr32.exe /s %1
    Tip: You can copy and paste the above commands directly.

    3. press the "enter" key

    Next, we will start to re-register all the DLL files in the system. Please be patient.

    4. When the command prompt flashes, the registration is over. Enter exit directly at the command prompt and press "Enter" to exit, and see if the problem can be solved.



    IV. try to repair the system

    1. Search CMD, find the command prompt, and choose to run in administrator mode.

    2. Enter the following commands one by one. Please be sure to execute the next command after the last one is completed.

    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /RestoreHealth
    SFC /Scannow
    3. After scanning, you can check the scanning information, and check whether the problem has been detected and fixed.



    V. repair the system through Media Creation Tool

    This is not a reinstallation of the system, it will repair your system without deleting files or applications. However, if there is important data in the computer, we still recommend backing it up in advance.

    Once the backup is completed, please follow the steps in the following guide:

    Download Windows 11

    Visit the site above and select Download Now Tool-Run Media Creation Tool-Select Yes-Select Accept-Select Create Installation Media for Another Computer-Select DVD ISO File-Save as Local File.



    Run the local WINDOWS. ISO file-right-click-mount-choose to run setup.exe-choose not to use it temporarily-choose to keep personal files and settings-choose Next-wait for WINDOWS Repair installation to complete-restart the WINDOWS computer.



    Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more. After that, you can find instructions on how to install Windows 10/11 in the following article by MVP Andre: How to: Perform a Custom Installation of Windows 11 and Windows 10 - Microsoft Community



    If you have any progress, please feel free to contact us.

    Best Regards

    | Microsoft Community Support Specialist
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I always get this when I open Ragnarok Online

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