I already had support fix my issue and now I have the same issue. Why does my Java edition...

Hello Psycho Syndicate,



Greetings!



Thank you for posting in Microsoft Community.

It appears that you are having issue with the license of the game that was tied up to an account already. Let us check and see on what we can do to help address your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. What device are you using to play the game?

2. Why do you say that the game was taken out from your account?

3. When was the last time you were able to play your game?

When the license of the game was already tied up to an account, it will be digitally linked to the account. All you need to do is sign in the account to play the game.

For us to check if you have the license of the game tied up to an account, sign in your account through the webpage of Minecraft to play the game. Let us know if you can play the game just fine. Sign in to the link below:

• Log in | Minecraft
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

I had support literally change my email to had******@gmail.com, which is the one for my Microsoft account. Then right after that, I migrated my mojang account to my Microsoft account. I don't see how no one can fix this problem, but I'm sure it's a money grab. I'll never buy anything from Microsoft again. I even sold my Xbox because stuff like this keeps happening. I keep getting games I BOUGHT took from me. Good luck losing ANOTHER customer.

***remove personal identifiable information from post***

1. I play on pc and vr with questcraft

2. Because I recently merged my mojang account with Microsoft and was able to play Java for a while and now it says I have to buy it again.

3. I was able to play not even a month ago.

Hello,

Thank you for your prompt response.

Which Microsoft account was your Mojang account migrated to? Is it your gmail account? If that is the correct account and still showing that you need to buy the game again, then we need to reach out to Mojang support. Nobody here in Microsoft can take away the game once it is tied up to your account. If your gmail account is already your second account, then probably it is not the account where your Mojang account was migrated to. We need the assistance from Mojang support to help us determine what is the correct account where you Mojang account was migrated to and if found that it is correct, then Mojang support can help us also why it keeps showing as if you do not owned the game when you are signing in the right account.

To contact Mojang support, follow the steps below:

• Go to this link: Contact Us | Minecraft Help
  
• fill out the form that best describe your concern.
  
• Then click submit.
  

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,

Hello,

Thank you for your prompt response.

If we may ask, which device that shows you need to buy the again? If it shows you need to buy the game again, you’re likely logged into the wrong Microsoft account. Log into the Microsoft Store with the account that your Minecraft licenses are entitled to and try again.

If you are sure you are logging in with the correct account, consider logging out and back in to the Launcher.

If you have tried all of the above steps and are still not able to access games you own, please install and login to the following additional applications, which might solve your problem.:

• Xbox Console Companion: https://aka.ms/XboxConsoleCompanion
  
• Xbox App: https://aka.ms/DLXboxApp
  

The above steps were taken from the official site provided by the game developer. You can see it here: Minecraft Launcher Troubleshooting FAQ | Minecraft Help

By the way, if still getting troubled with the account that you used to sign in to play Minecraft, we may need to contact Mojang support directly to seek assistance if you are using the right account where your Mojang account was migrated.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,