I alr shipped my device in and I can no longer see my devices shipped it updates and it is...

First, sign in at
Device Support and then select Register new device. After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

Submit a service order request

After you’ve registered your devices, follow these steps:

1. Sign in to the
   Device repair page with your Microsoft account credentials.
2. In the Overview section of the Device repair page, select
   Repair my device.
3. Follow the onscreen steps to complete your service order request.

After Device repair receives your submission, they’ll send you a service order number and an order confirmation email that has shipping or drop-off instructions.

Send in your device as soon as possible. If you don’t ship within 30 days, your service order is canceled and the shipping label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to the drop-off center within 7
days from the date you created the order.

If after 24 hours you haven't received a confirmation email, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

If you receive a message that your phone number or email address is invalid, go to

How to change the email address associated with your Microsoft account to update your Microsoft account information.

How to pack and ship your device

The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see

How to pack your Xbox console or Kinect sensor for shipping.

Remove all accessories from the Xbox console or Kinect sensor, and remove any discs from the Xbox hard drive. If you send them, you probably won’t get them back.

After your device has been packed, print your shipping label. Tape it to your package and then follow the shipping instructions in the confirmation email.

Track the status of the repair

After your console or sensor has been received at our service center, the average time of service is 14 to 21 days, including shipping time.

To check your order status at any time, click on Order status in the box at the top of this page.

For more information, see
Help with your existing Xbox or Kinect service order.

Actually you can request a repair order without requesting a callback from Microsoft , try following these steps:

First, sign in at https://support.microsoft.com/devices and then select Register new device. (if your device already appears, ignore this step)

After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

After you’ve registered your devices, follow these steps:

- In the Overview section of the Device repair page, select Repair my device.

- Follow the onscreen steps to complete your service order request.

After Device repair receives your submission, they’ll send you a service order number and an order confirmation email that has shipping or drop-off instructions.

Send in your device as soon as possible. If you don’t ship within 30 days, your service order is canceled and the shipping label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to the drop-off center within 7 days from the date you created the order.

Hey there Dumas!

If you are going through the
Device Support Self Service option you should see where exactly you are going to be shipping the device to. If you decide to
Contact Xbox Customer Support you can always get the shipping information directly through them.

I hope this helps!

"
How to pack and ship your device

The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see How
to pack your Xbox console or Kinect sensor for shipping.

Remove all accessories from the Xbox console or Kinect sensor, and remove any discs from the Xbox hard drive. If you send them, you probably won’t get them back.

After your device has been packed, print your shipping label. Tape it to your package and then follow the shipping instructions in the confirmation email.

"

All info can be found here.

Seems everyone is getting the same excuse. Why are they sending emails saying the device is shipped and its still sitting in some repair warehouse? If its shipped then it should be shipped but if its not then no label should be printed saying the device
is shipped. Almost everyone I know misses their xbox when it is gone and saying it is shipped is a tease saying its on its way home. THIS IS NOT ACCEPTABLE MMICROSOFT!